Job summary
An exciting opportunity has arisen for a motivated individual to join the Diabetes and Endocrinology Reception Team and work at the heart of the Department alongside our dedicated members of the team. The individual needs to be welcoming, polite, considerate, and able to multitask as they will be the first point of call for patients entering the department.
Main duties of the job
The post holder will be an integral member of the Multi-professional Diabetes Team in Dudley. Much of the work will be reception duties and as such the post holder will be our front line ambassador to our patients. You will often be the first and the last person our patients see so effective communication skills will be vital.The post holder will also support our clinics administratively to help ensure the clinicians and the patients have the best possible experience and the clinics run as effectively as possible. Likewise at times you will be required to answer the Diabetes Hotline telephone calls eloquently and in a timely manner.The role will require use of hospital IT systems and ensuring medical records are available and in good order for the clinics.
The role will also play a part in administration support for the medical secretary teams.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person Specification
Qualifications
Essential
- GCSE pass in English Language & Maths, or equivalent A - C
- Proof of competence with Microsoft office Certificates applications i.e. Word, PowerPoint, Access, Excel, Outlook
Desirable
- NVQ Level 2 in Customer Service
Knowledge
Essential
- Understanding of Risk Management, Data Protection and Information Governance
- Knowledge and understanding of Trust values & behaviours
Desirable
- Experience of using RIS, and OASIS , IEP or similar systems in a NHS environment
- Understanding Radiology workflows
Experience
Essential
- Knowledge and experience of accurate Data Entry on a PC.
- Able to cope in a pressurised environment.
- Previous customer service experience.
Desirable
- Previous NHS clerical experience
communication
Essential
- Able to work using own initiative and as part of a team
- Able to communicate with all levels of staff and members of the public
Desirable
- Experience to coach and mentor new users of system
Person Specification
Qualifications
Essential
- GCSE pass in English Language & Maths, or equivalent A - C
- Proof of competence with Microsoft office Certificates applications i.e. Word, PowerPoint, Access, Excel, Outlook
Desirable
- NVQ Level 2 in Customer Service
Knowledge
Essential
- Understanding of Risk Management, Data Protection and Information Governance
- Knowledge and understanding of Trust values & behaviours
Desirable
- Experience of using RIS, and OASIS , IEP or similar systems in a NHS environment
- Understanding Radiology workflows
Experience
Essential
- Knowledge and experience of accurate Data Entry on a PC.
- Able to cope in a pressurised environment.
- Previous customer service experience.
Desirable
- Previous NHS clerical experience
communication
Essential
- Able to work using own initiative and as part of a team
- Able to communicate with all levels of staff and members of the public
Desirable
- Experience to coach and mentor new users of system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
