Job summary
The postholder will based within the Occupational Health Team and will undertake various administrative clerical duties within busy office environment andmaintaining confidentiality at all times.Activities will include reception duties, filing and record maintenance, data entry and secretarial work tosupport the administrative and nursing teams
Main duties of the job
- To provide a client focused reception service in an efficient, courteous and welcoming manner and ensure that service users and visitors are comfortable whilst waiting to be seen maintaining communication so that they are aware of any unavoidable delays.- To accurately input data on to the dedicated OH&WBs IT system and ensure that information entered on to the system is updated accurately in line with the protocols set by key system administrators.- To respond to telephone calls quickly and process to the appropriate member of staff or take a message and be responsible for ensuring that it is properly passed on to its intended recipient.- To be responsible for filing and maintaining staff health records so that documentation is presented in chronological order and that folders are easily available to staff needing to access them.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description
Job responsibilities
- To be responsible for ensuring clinic schedules are well prepared, 24 hours before, in readiness for the clinics held by the clinical team.
- -To carry out routine office administration duties when required including opening post, scanning documents on to the OH&WBs IT system, photocopying, document shredding and other associatedactivities.
- Responsible for ensuring all admin tasks are dealt with in line with set departmental KPIs. this includes, but is not limited to, boking of appointments, managing the departmental generic email inbox and answering telephone queries,
- To assist in the receipt and storage of deliveries to the department and to assist in activities to maintain the tidiness of cupboards and storage areas.
- To provide cover for administration staff as and when required during periods when colleagues are on leave.
Job description
Job responsibilities
- To be responsible for ensuring clinic schedules are well prepared, 24 hours before, in readiness for the clinics held by the clinical team.
- -To carry out routine office administration duties when required including opening post, scanning documents on to the OH&WBs IT system, photocopying, document shredding and other associatedactivities.
- Responsible for ensuring all admin tasks are dealt with in line with set departmental KPIs. this includes, but is not limited to, boking of appointments, managing the departmental generic email inbox and answering telephone queries,
- To assist in the receipt and storage of deliveries to the department and to assist in activities to maintain the tidiness of cupboards and storage areas.
- To provide cover for administration staff as and when required during periods when colleagues are on leave.
Person Specification
Qualifications & Education
Essential
- 4 GCSE grade C or above (or equivalent) including English and Mathematics
- RSA II Word Processing Certificate or equivalent
Desirable
- RSA II Word Processing Certificate or equivalent
Knowledge and Training
Essential
- Must be able to input data with the upmost accuracy.
- Must be well organised, able to prioritise and meet deadlines.
- Experience of working in an Office Environment
- Knowledge, understanding and experience of using IT systems, including Word, Outlook, Excel, Power Point and Access
- Experience of using database systems
Desirable
- Able to use initiative and work independently referring to manager when appropriate.
Experience
Essential
- Work well in a team environment.
- Competent in the use of VDU throughout the working day.
Desirable
- Flexibility to meet the needs of service demands.
- Ability to lone work and be self-motivated
Person Specification
Qualifications & Education
Essential
- 4 GCSE grade C or above (or equivalent) including English and Mathematics
- RSA II Word Processing Certificate or equivalent
Desirable
- RSA II Word Processing Certificate or equivalent
Knowledge and Training
Essential
- Must be able to input data with the upmost accuracy.
- Must be well organised, able to prioritise and meet deadlines.
- Experience of working in an Office Environment
- Knowledge, understanding and experience of using IT systems, including Word, Outlook, Excel, Power Point and Access
- Experience of using database systems
Desirable
- Able to use initiative and work independently referring to manager when appropriate.
Experience
Essential
- Work well in a team environment.
- Competent in the use of VDU throughout the working day.
Desirable
- Flexibility to meet the needs of service demands.
- Ability to lone work and be self-motivated
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
