Job summary
Administrator - Diabetes and Endocrinology
To provide a quality administrative/ support service to the Diabetes and Endocrinology Team.
An exciting opportunity has arisen for a suitable candidate to play a crucial role as an administrator for the Diabetes and Endocrinology team at the Dudley Group NHS Foundation Trust. The successful candidate will liaise with a wide range of staff and patients to deliver an excellent level of care. You need to be self-motivated, well organised and a good communicator.
It is essential that the post holder maintains confidentiality at all times.
Main duties of the job
- Answer all telephone calls and pro-actively deal with queries, liaising with the clinical staff where necessary
- Collate information for reporting ahead of audits
- Support the organisation of MDT meetings alongside the MDT coordinator
- Support with the audio typing of medical correspondence and general administration.
- Book patient appointments
- Deal with incoming emails and post
- Be responsible for ordering and maintaining stock
To type clinical correspondence for consultants and their teams, ensuring accuracy and timely management of letters.
Support with the management of nursing clinics, including utilisation and cancellations.
Prioritise workload independently, identifying urgency, highlighting problems and taking appropriate action to prevent or solve problems without supervision.
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working optionsand by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Person Specification
Qualifications & Education
Essential
- GCSE or equivalent in English and Maths - grade C or above
- Typing and word processing skills to RSA II/III or equivalent
Desirable
- Business administration NVQ level 2/3/AMSPAR Diploma
Knowledge and Training
Essential
- Proficient in the use of Microsoft Office programmes (i.e. Word & Outlook, Excel and Electronic diaries). Proficient in developing and maintaining clinical database systems
- Accurate Audio/copy typing
Desirable
- NHS experience (2 years or more)
- Experience of preparing minutes and reports
- Knowledge of Medical Terminology
- Knowledge of OASIS Patient Care System
Communication & Relationship Skills
Essential
- Good organisational skills
- Ability to work as a team player
- Ability to prioritise work/work under own initiative
- An understanding of confidentiality/data protection rules
Desirable
- Willingness to undertake further training to meet requirements of the role in an everchanging NHS
- Evidence that role applied for has been researched
Person Specification
Qualifications & Education
Essential
- GCSE or equivalent in English and Maths - grade C or above
- Typing and word processing skills to RSA II/III or equivalent
Desirable
- Business administration NVQ level 2/3/AMSPAR Diploma
Knowledge and Training
Essential
- Proficient in the use of Microsoft Office programmes (i.e. Word & Outlook, Excel and Electronic diaries). Proficient in developing and maintaining clinical database systems
- Accurate Audio/copy typing
Desirable
- NHS experience (2 years or more)
- Experience of preparing minutes and reports
- Knowledge of Medical Terminology
- Knowledge of OASIS Patient Care System
Communication & Relationship Skills
Essential
- Good organisational skills
- Ability to work as a team player
- Ability to prioritise work/work under own initiative
- An understanding of confidentiality/data protection rules
Desirable
- Willingness to undertake further training to meet requirements of the role in an everchanging NHS
- Evidence that role applied for has been researched
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
