Matron Secretary and Room Booking Assistant - Banding indicative

Job summary

Banding indicative subject to job matching being completed

To provide an efficient and effective secretarial and administrative service to the outpatient department; including the lead nurse and senior nursing team.

Tofacilitate all urgent and non-urgent clinic requests and room booking providing a live up to date database, providing reports of extra clinical activity.

To work closely alongside the lead nurse to ensure that all extra clinical activity is staffed safely, accordingly and the work is organised and communicated throughout.

To support the recruitment process in line with trust policy for outpatient nursing. To ensure day to day management aspects of administrationacross all sites.

To ensure a quality service is always delivered, actively monitoring and reporting performance.

Main duties of the job

• Provide secretarial support to the matron, including managing correspondence, scheduling appointments, and maintaining records.

• Coordinate and manage room bookings, ensuring availability and proper allocation for meetings, events, or other organisational needs.

• Maintain an up-to-date calendar of events and communicate booking confirmations or changes to relevant parties.

• Assist in preparing reports, meeting minutes, and other documentation as required.

• Handle telephone calls and emails professionally and promptly.

• Support other administrative tasks as assigned to ensure smooth office operations.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)