Job summary
THEATRES, ANAESTHETICS, CRITICAL CARE, PAIN & PRE-OP DIRECTORATE CARE SUPPORT WORKER - CRITICAL CARE Band 2 - 12 Months Fixed Term Contract (Full/Part Time)
An exciting opportunity has arisen for Clinical Support Workers to join theCritical Care team at The Dudley Group NHS Foundation Trust. This role is based within a high-acuity environment, supporting patients with complex needs and working closely with the multidisciplinary team. Post holders will assist with personal care, basic clinical tasks, and help maintain a safe and clean setting, contributing to the smooth running of the Critical Care. The position involves working a rotational shift pattern, including days, nights, weekends, and bank holidays.
We welcome applications from individuals who hold a GCSE (or equivalent) in English Language and Mathematics. Ideal applicants will be compassionate, reliable, and eager to contribute to patient wellbeing in a critical care setting. This is a great opportunity for those looking to begin or develop their career in healthcare, with access to ongoing support and development within a professional team.
Main duties of the job
- Provide high standards of cleanliness within Critical Care.
- Be responsible for the safe storage of equipment and consumables.
- To be responsible for environmental cleaning.
- To maintain the safety and security of patients, staff and visitors.
- Assist in the achievement and maintenance of high standards of patient care.
- Provide support and assistance to the Critical Care multidisciplinary team when carrying out procedures.
- Complete administrative tasks.
- Participate in unit governance and audits.
- Support in the management of procurement.
- Manage transfer, admission and discharge.
- Answering phone calls in a polite and professional manner, assisting within the scope of practice and directing calls to the relevant persons.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working optionsand by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information -inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page:Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Person Specification
Qualifications & Education
Essential
- Maths and English qualification - GCSE A-D, or Grade 4-9, or Functional Skills Level 1
- Care Certificate or ability to complete within 12 weeks of commencing employment
- QCF/NVQ Level 2 in healthcare or equivalent qualification/relevant experience
Knowledge & Training
Essential
- Ability to recognise limitations of knowledge and competence and practice within these boundaries
- Prepared to undergo further training
- Able to use and update IT systems with patient information
- An understanding of their role within the team
- Prepared to complete CCN3 CSW competencies
Experience
Essential
- Able to assess patient's health, safety and wellbeing while undertaking personal care and referring/escalating to other staff as appropriate
- Regular contact with bodily fluids when carrying out interventions and treatments
- Frequent moderate/intense effort required for periods of time
- Experience in a healthcare environment
Desirable
- Manual handing of patients (including toileting, bathing and turning patients), equipment and stores
Communication & Relationship Skills
Essential
- Evidence of effective communication skills including Verbal Written (legible handwriting) Non-verbal Compassion and respect
- Ability to communicate appropriately with patients, relatives and / or carers
- Ability to communicate effectively with staff / multidisciplinary team
- Positive and enthusiastic approach to work
- Courteous and polite
Planning & Organisational Skills
Essential
- Participation in flexible work patterns / shift working required to provide 24hr service to meet the needs of the service.
- Flexibility to work across the Health Economy
Analytical & Judgement Skills
Essential
- Ability to use own initiative
Person Specification
Qualifications & Education
Essential
- Maths and English qualification - GCSE A-D, or Grade 4-9, or Functional Skills Level 1
- Care Certificate or ability to complete within 12 weeks of commencing employment
- QCF/NVQ Level 2 in healthcare or equivalent qualification/relevant experience
Knowledge & Training
Essential
- Ability to recognise limitations of knowledge and competence and practice within these boundaries
- Prepared to undergo further training
- Able to use and update IT systems with patient information
- An understanding of their role within the team
- Prepared to complete CCN3 CSW competencies
Experience
Essential
- Able to assess patient's health, safety and wellbeing while undertaking personal care and referring/escalating to other staff as appropriate
- Regular contact with bodily fluids when carrying out interventions and treatments
- Frequent moderate/intense effort required for periods of time
- Experience in a healthcare environment
Desirable
- Manual handing of patients (including toileting, bathing and turning patients), equipment and stores
Communication & Relationship Skills
Essential
- Evidence of effective communication skills including Verbal Written (legible handwriting) Non-verbal Compassion and respect
- Ability to communicate appropriately with patients, relatives and / or carers
- Ability to communicate effectively with staff / multidisciplinary team
- Positive and enthusiastic approach to work
- Courteous and polite
Planning & Organisational Skills
Essential
- Participation in flexible work patterns / shift working required to provide 24hr service to meet the needs of the service.
- Flexibility to work across the Health Economy
Analytical & Judgement Skills
Essential
- Ability to use own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
