Job summary
We are looking for a true team player to join our Administration team in the Audiology Department situated in Brierley Hill Health & Social Care Centre. The successful applicant will have a flexible approach and a professional attitude with the ability to work well under pressure and cope with conflicting demands.
Applicants should have excellent communication and interpersonal skills and previous experience within a busy clinical environment.
An ability to communicate clearly with the general public is essential, as well as being able to work on your own initiative and as part of the team.
Main duties of the job
The Audiology service is provided from within the Specialist Surgery Division of the Dudley Group NHS Foundation Trust and is delivered from the Audiology Department based in the Brierley Hill Health and Social Care Centre, Brierley Hill.
The role is to help the Administration team provide an efficient high-quality reception and administration service to all patients and visitors to the Audiology Service, including general clerical duties as requested.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
We are committed to becoming a diverse and an inclusive employer and where people feel sense of belonging. Seeking to expand diversity within our teams, we positively encourage applications from under-represented groups such as ethnically diverse, disabled and LGBTQ+ groups. We are also under-represented in-terms of gender within nursing roles and we would welcome applications from people from male and non-binary backgrounds.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD department. These include topics such as communication, wellbeing, team development, cultural competency, and values, plus much more. For those in a Management/Leadership role, there are additional programmes to support you to develop the skills you need. These include our Managers Essentials Programme and a Leadership Programme that all managers will attend as part of your Dudley Managers Induction. Our Learning Prospectus is a great way to discover the details behind what's available for you here.
We are committed to home life balance through flexible working and making reasonable adjustments where possible.
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person Specification
Qualifications
Essential
- GCSE grade C in English and mathematics (or equivalent) or above.
- Computer Literacy and/ or equivalent qualification
Desirable
- NVQ Level 2/3 in Customer Service or Business Administration or equivalent.
Knowledge and Training
Essential
- Able to competently use Microsoft packages: Word/Excel.
- Able to competently use Oasis, Sunrise and Envoy
Desirable
- Able to competently use E-referral system
- Experience with Audit Base, a national Audiology system.
Experience
Essential
- Experience of working a busy Reception.
- Good general office experience.
- Experience working with the public.
- Experience working in a team
Desirable
- Experience working with other professional groups or services.
Skills
Essential
- Good telephone manner.
- Reliable, discreet, and approachable.
- Ability to liaise within the Audiology Service, the Trust, and outside agencies.
- Clear Speech and good hearing (aided or unaided).
- Must be able to work on own initiative.
- Calm personality when working under pressure.
- Good organisational skills.
- Good time management.
Equality, Diversity, Inclusion and Trust Values
Essential
- Able to provide safe, caring, and effective services
- Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
- Commitment to creating a diverse and inclusive workplace that is free from discrimination
Person Specification
Qualifications
Essential
- GCSE grade C in English and mathematics (or equivalent) or above.
- Computer Literacy and/ or equivalent qualification
Desirable
- NVQ Level 2/3 in Customer Service or Business Administration or equivalent.
Knowledge and Training
Essential
- Able to competently use Microsoft packages: Word/Excel.
- Able to competently use Oasis, Sunrise and Envoy
Desirable
- Able to competently use E-referral system
- Experience with Audit Base, a national Audiology system.
Experience
Essential
- Experience of working a busy Reception.
- Good general office experience.
- Experience working with the public.
- Experience working in a team
Desirable
- Experience working with other professional groups or services.
Skills
Essential
- Good telephone manner.
- Reliable, discreet, and approachable.
- Ability to liaise within the Audiology Service, the Trust, and outside agencies.
- Clear Speech and good hearing (aided or unaided).
- Must be able to work on own initiative.
- Calm personality when working under pressure.
- Good organisational skills.
- Good time management.
Equality, Diversity, Inclusion and Trust Values
Essential
- Able to provide safe, caring, and effective services
- Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
- Commitment to creating a diverse and inclusive workplace that is free from discrimination
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
