Job summary
An exciting opportunity has arisen for an experienced Patient Safety and investigation lead to join the Patient Safety Team at The Dudley GroupNHS Foundation Trust.
We are looking for a self-motivated, organised and dedicated individual to support divisions and directorates to manage their incidents. Theindividual must have excellent communication and time management skills, able to manage a busy workload with a flexible approach andexperience in leading an investigation and report writing.
The successful candidate will play a key role in the implementation of the Trusts patient safety incident response plan helping to ensure the Trust actively learns in response to incidents and promotes a positive safety culture .
To ensure that appropriate systems and processes are in place across the Division to capture the learning from incidents, share good practice, opportunities for improved practice and actively change the delivery of care as a result of lessons learned.
To coordinate and ensure incidents are managed effectively, challenging the robustness of information provided and the effectiveness of actionsto manage the incidents.
Main duties of the job
The post holder will be responsible for the coordination of incident responses to ensure they are managed effectively and that any resultant plansare robust, implemented and lessons learnt are shared. This will include participating in investigations, working with a range of internal andexternal stakeholders and development and delivery of specific training programmes to staff .
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Person Specification
Experience
Essential
- Substantial NHS experience
- Previous experience of working with incident management within an NHS environment
- Experience of risk management
- Experience of PSIRF investigation tools [including Patient Safety Incident Investigation (PSII), Swarms and After Action Reviews (AARs)] and methodologies
- Experience of leading PSIRF investigations - including complex and multiple stakeholder investigations
- Experience of incident evaluation and assessment utilising a System Engineering Initiative for Patient Safety (SEIPS) approach
- Successful working with various levels of staff/disciplines
- Experience of formal and informal teaching (presentation skills) to small and large groups (internal and external to the Trust)
- Undertaking clinical incident investigation
Desirable
- Experience of undertaking projects/quality initiatives and proven project management skills
- Change management skills and experience of undertaking change in the clinical area
Qualifications & Education
Essential
- Degree level qualification or equivalent experience within the healthcare setting
- Evidence of continuous learning
Desirable
- Registered clinical Practitioner
Knowledge and Training
Essential
- Completion of recognised training for Patient Safety Incident Response Framework (PSIRF)
- Knowledge and ability to use databases, Outlook, Word and Excel (Microsoft office) and DATIX (or equivalent)
Communication & Relationship Skills
Essential
- Ability to handle conflict management
- Has high Negotiation and diplomacy skills
- Effective interpersonal and facilitation skills and supporting others
- Ability to work independently or within a team
- Ability to plan, organise and effectively present ideas and concepts to individuals/groups from ward to board
- Ability to communicate and influence staff from all levels and from different professional groups, including negotiation and conflict management
- Ability to collate and analyse complex and contentious information to determine recommendations to mitigate risk and document constructively in reports to present to meetings at local, divisional, trust wide groups or committees
Analytical & Judgement Skills
Essential
- Ability to analyse complex data from multiple sources and make a judgement of gaps in assurance and required actions to mitigate risk
- Ability to make determinations from external reports, data and feedback to identify actions to be taken and driven within the organisation
- Able to make recommendations based on objective analysis & intellectual enquiry
Planning & Organisational Skills
Essential
- Able to self-generate & manage own workload to meet the needs of organisation
- Able to project plan and meet the set criteria and trajectories
- Ability to prioritize and manage competing demands
- Ability to manage multiple work streams in parallel to achieve outcomes
Physical Skills
Essential
- Able to work under pressure and able to respond quickly to changes in working practice
- Punctual, reliable, flexible, and self-motivated in approach to duties
- Good keyboard skills
- Willing to work hours required to carry out job satisfactorily
- Self-motivated and enthusiastic
- Good understanding of the factors that motivate staff
- Able to work flexibly
Equality, Diversity, Inclusion and Trust Values
Essential
- Able toprovidesafe,caring,and effectiveservices
- Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
- Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong, and their contribution is valued
Person Specification
Experience
Essential
- Substantial NHS experience
- Previous experience of working with incident management within an NHS environment
- Experience of risk management
- Experience of PSIRF investigation tools [including Patient Safety Incident Investigation (PSII), Swarms and After Action Reviews (AARs)] and methodologies
- Experience of leading PSIRF investigations - including complex and multiple stakeholder investigations
- Experience of incident evaluation and assessment utilising a System Engineering Initiative for Patient Safety (SEIPS) approach
- Successful working with various levels of staff/disciplines
- Experience of formal and informal teaching (presentation skills) to small and large groups (internal and external to the Trust)
- Undertaking clinical incident investigation
Desirable
- Experience of undertaking projects/quality initiatives and proven project management skills
- Change management skills and experience of undertaking change in the clinical area
Qualifications & Education
Essential
- Degree level qualification or equivalent experience within the healthcare setting
- Evidence of continuous learning
Desirable
- Registered clinical Practitioner
Knowledge and Training
Essential
- Completion of recognised training for Patient Safety Incident Response Framework (PSIRF)
- Knowledge and ability to use databases, Outlook, Word and Excel (Microsoft office) and DATIX (or equivalent)
Communication & Relationship Skills
Essential
- Ability to handle conflict management
- Has high Negotiation and diplomacy skills
- Effective interpersonal and facilitation skills and supporting others
- Ability to work independently or within a team
- Ability to plan, organise and effectively present ideas and concepts to individuals/groups from ward to board
- Ability to communicate and influence staff from all levels and from different professional groups, including negotiation and conflict management
- Ability to collate and analyse complex and contentious information to determine recommendations to mitigate risk and document constructively in reports to present to meetings at local, divisional, trust wide groups or committees
Analytical & Judgement Skills
Essential
- Ability to analyse complex data from multiple sources and make a judgement of gaps in assurance and required actions to mitigate risk
- Ability to make determinations from external reports, data and feedback to identify actions to be taken and driven within the organisation
- Able to make recommendations based on objective analysis & intellectual enquiry
Planning & Organisational Skills
Essential
- Able to self-generate & manage own workload to meet the needs of organisation
- Able to project plan and meet the set criteria and trajectories
- Ability to prioritize and manage competing demands
- Ability to manage multiple work streams in parallel to achieve outcomes
Physical Skills
Essential
- Able to work under pressure and able to respond quickly to changes in working practice
- Punctual, reliable, flexible, and self-motivated in approach to duties
- Good keyboard skills
- Willing to work hours required to carry out job satisfactorily
- Self-motivated and enthusiastic
- Good understanding of the factors that motivate staff
- Able to work flexibly
Equality, Diversity, Inclusion and Trust Values
Essential
- Able toprovidesafe,caring,and effectiveservices
- Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
- Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong, and their contribution is valued
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
