Job summary
To be the first point of contact during the patient journey through the Emergency Department. To be a patient advocate and point of contact to provide information regarding progress and timescales bearing in mind changes in clinical priorities that may delay treatment. To provide administrative support and advice as required to clinical colleagues in the Emergency Department.
Main duties of the job
- To be the first point of contact for both patients, relatives, emergency service's personnel and all visitor's to the hospital through the ED doors
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description
Job responsibilities
- To work independently and as part of a team, use own initiative and prioritise and manage workload.
-
To undertake clerical duties such as preparing paperwork for patient admission, performing clerical tasks for nursing staff, booking ambulances for patients being transferred, discharged or attending outpatient clinics.
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To keep the reception and waiting area clean, tidy and welcoming, liaising with other departments, e.g. domestics and/or porters as appropriate.
Job description
Job responsibilities
- To work independently and as part of a team, use own initiative and prioritise and manage workload.
-
To undertake clerical duties such as preparing paperwork for patient admission, performing clerical tasks for nursing staff, booking ambulances for patients being transferred, discharged or attending outpatient clinics.
-
To keep the reception and waiting area clean, tidy and welcoming, liaising with other departments, e.g. domestics and/or porters as appropriate.
Person Specification
Assessment Method
Essential
- GCSE English Grade A-C or Equivalent
Desirable
- IT Qualification Grade A-C or Equivalent
- Previous relevant experience in a similar role
- Experience of using multiple Microsoft office software systems
- Business Admin Qualification
Assessment Method
Essential
- GCSE Mathematics Grade A-C or Equivalent
Assessment Method
Essential
- Customer Service experience
Person Specification
Assessment Method
Essential
- GCSE English Grade A-C or Equivalent
Desirable
- IT Qualification Grade A-C or Equivalent
- Previous relevant experience in a similar role
- Experience of using multiple Microsoft office software systems
- Business Admin Qualification
Assessment Method
Essential
- GCSE Mathematics Grade A-C or Equivalent
Assessment Method
Essential
- Customer Service experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
