PALS Officer

Job summary

PALS act on behalf of patients' and their families and carers, liaisingwith staff, managers and where appropriate, other relevant organisations, to help resolve concerns and queries.

The PALS officer will need to help resolve any concerns or enquiries patients, relatives,carersand staffmay have with any aspect of the Trust's services.

Main duties of the job

The post holder will:

• Deliver caring and compassionate advice and support to patients, relatives and carers, often in distressing circumstances over the telephone or face to face.

• Work as part of a team to effectively manage a complex caseload in a fast paced environment, delivering an excellent user experience whilst achieving challenging timeliness targets.

• Maintain accurate electronic case records on the Trust's case management system (Datix).

• Work closely with the wider services/ clinicalgroups, providing insight to aid service improvements.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)