Job summary
To provide a professional, and appropriate reception service to the public and all users of High Oak Surgery, maintaining confidentiality at all times. To book appointments with the most relevant clinician and complete daily administration tasks using the surgery's computer systems.
Main duties of the job
To deal politely and efficiently with all patient queries via the telephone and face-to-face
The booking patient appointments via the telephone, face-to-face and via the website with the most appropriate clinician, ensuring that Care Navigation is carried out
The booking home visit triage requests ensuring that all relevant information is gathered and forwarded to the GP
Completing daily tasks in a timely manner using the surgery's IT programmes including, EMIS, Docman, Footfall and email
Dealing with prescription requests ensuring they are forwarded to the relevant GP for action
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description
Job responsibilities
To deal politely and efficiently with all patient queries via the telephone and face-to-face
The booking patient appointments via the telephone, face-to-face and via the website with the most appropriate clinician, ensuring that Care Navigation is carried out
The booking home visit triage requests ensuring that all relevant information is gathered and forwarded to the GP
Completing daily tasks in a timely manner using the surgerys IT programmes including, EMIS, Docman, Footfall and email
Dealing with prescription requests ensuring they are forwarded to the relevant GP for action
Scanning any correspondence received into the surgery
Receive and distribute messages to all staff within the surgery ensuring all relevant information is gathered and forwarded
Deal tactfully and sensitively with patients, relatives, and other visitors to the surgery
To follow the opening-up and closing-down process for the surgery
To participate in the staff rota, to include early and late duties as required
To adapt to any changes in administrative procedures
To ensure the confidentiality of all patient information at all times
Covering for other colleagues in their absence, including sickness and annual leave
Job description
Job responsibilities
To deal politely and efficiently with all patient queries via the telephone and face-to-face
The booking patient appointments via the telephone, face-to-face and via the website with the most appropriate clinician, ensuring that Care Navigation is carried out
The booking home visit triage requests ensuring that all relevant information is gathered and forwarded to the GP
Completing daily tasks in a timely manner using the surgerys IT programmes including, EMIS, Docman, Footfall and email
Dealing with prescription requests ensuring they are forwarded to the relevant GP for action
Scanning any correspondence received into the surgery
Receive and distribute messages to all staff within the surgery ensuring all relevant information is gathered and forwarded
Deal tactfully and sensitively with patients, relatives, and other visitors to the surgery
To follow the opening-up and closing-down process for the surgery
To participate in the staff rota, to include early and late duties as required
To adapt to any changes in administrative procedures
To ensure the confidentiality of all patient information at all times
Covering for other colleagues in their absence, including sickness and annual leave
Person Specification
Qualifications and Education
Essential
- GCSE Level A-C in Maths and English (or equivalent)
Desirable
- Level 2/3 relevant vocational qualification
Knowledge and Training
Essential
- Knowledge of Microsoft Office (e.g. word, excel and email)
Desirable
Experience
Essential
- Previous experience of working in a customer service type role / dealing with members of the public
Desirable
- Previous experience of working in a administration role
Person Specification
Qualifications and Education
Essential
- GCSE Level A-C in Maths and English (or equivalent)
Desirable
- Level 2/3 relevant vocational qualification
Knowledge and Training
Essential
- Knowledge of Microsoft Office (e.g. word, excel and email)
Desirable
Experience
Essential
- Previous experience of working in a customer service type role / dealing with members of the public
Desirable
- Previous experience of working in a administration role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
