Job summary
An exciting opportunity has arisen for a suitable candidate to play a crucial role as an administrator for the Heart Failure Team at the Dudley Group NHS Foundation Trust. The successful candidate will liaise with a wide range of staff and patients to deliver an excellent level of care. You need to be self-motivated, well organised and a good communicator.
Please note - this vacancy is a fixed term role for 12 months.
Main duties of the job
- Process patient referrals along the heart failure pathway
- Answer all telephone calls and pro-actively deal with queries, liaising with the clinical staff where necessary
- Organise weekly MDT meetings and take minutes/actions
- Book patient appointments
- Deal with incoming emails and post
- Co-ordinate patient notes to ensure they are ready for clinics
- Be responsible for ordering and maintaining stock
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person Specification
Qualifications & Education
Essential
- GCSE or equivalent in English & Maths - Grade C or above
- Level 3 in Business Administration or equivalent experience
Knowledge & Training
Essential
- Computer literacy with knowledge of excel, word, powerpoint in particular
- Commitment to training and supporting others
Desirable
- OASIS system / E-referral knowledge
- Experience of managing conflict, frustration or complaints
Experience
Essential
- Previous Administration experience
- Experience of handling calls and enquiries
- Ability to work with confidential material and maintain confidentiality
Desirable
- Previous experience working in the NHS/Healthcare environment
Communication & Relationship Skills
Essential
- Excellent verbal / written skills
- Interpersonal and excellent communication skills
- Positive and respectful of other people's differences
- Friendly and approachable
- Professional approach to work and colleagues
Analytical & Judgement Skills
Essential
- Good time management and ability to work to deadlines
- Good team player and ability to work alone
- Able to cope with different and competing demands demonstrating good prioritisation skills
Planning & Organisational Skills
Essential
- Excellent organisational skills
- Accuracy and attention to detail
- Enthusiastic and flexible to meet the needs of the service
Person Specification
Qualifications & Education
Essential
- GCSE or equivalent in English & Maths - Grade C or above
- Level 3 in Business Administration or equivalent experience
Knowledge & Training
Essential
- Computer literacy with knowledge of excel, word, powerpoint in particular
- Commitment to training and supporting others
Desirable
- OASIS system / E-referral knowledge
- Experience of managing conflict, frustration or complaints
Experience
Essential
- Previous Administration experience
- Experience of handling calls and enquiries
- Ability to work with confidential material and maintain confidentiality
Desirable
- Previous experience working in the NHS/Healthcare environment
Communication & Relationship Skills
Essential
- Excellent verbal / written skills
- Interpersonal and excellent communication skills
- Positive and respectful of other people's differences
- Friendly and approachable
- Professional approach to work and colleagues
Analytical & Judgement Skills
Essential
- Good time management and ability to work to deadlines
- Good team player and ability to work alone
- Able to cope with different and competing demands demonstrating good prioritisation skills
Planning & Organisational Skills
Essential
- Excellent organisational skills
- Accuracy and attention to detail
- Enthusiastic and flexible to meet the needs of the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
