Job summary
A fantastic opportunity has arisen for us to recruit an enthusiastic, dynamic person to our small, friendly team, We are a busy ENT Outpatients department which puts the patient at the heart of all we do. Nominated for the Team Excellence Awards in 2020, we are a forward thinking, supportive team that is looking for a focussed, caring Clinical Support Worker, to support our Multi Disciplinary Team. This is a varied role, each day has different demands, and will provide the right candidate with an interesting opportunity to deliver high quality care and develop their own skills. You will work 3 days per week on a rota basis, 08.30-17.00. We are open Monday - Friday 08.00-17.00 and we need someone who can provide flexible working to support the service requirements.
Main duties of the job
The Care Support Worker will work together with members of the Nursing / Midwifery Medical Team and contribute to the implementation of a high standard of patient care.
He/she will communicate effectively with other members of the health care team, patients and relatives and recognise and report to the appropriate person changes in the patient's condition, which may require the intervention of others.
He/she will communicate to the Team Leader any clinic administrative/organisational problems that impact upon the smooth running of clinics and/or the patient pathway through the ENT outpatient service.
For new appointments only: The post holder will be assessed on appointment on their level of competence and required as part of the Trusts training and development programme for care support workers to undertake a structured pathway of development to include basic skills, in house development programme and NVQ level 2 in Care within an agreed timescale.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Person Specification
Qualifications & Education
Essential
- Maths and English qualification - GCSE A-D, or Grade 4-9, or Functional Skills Level 1
- Care Certificate or ability to complete within 12 weeks of commencing employment
- QCF/NVQ Level 2 in Healthcare or equivalent qualification/relevant experience
Knowledge & Training
Essential
- Ability to recognise limitations of knowledge and competence and practice within these boundaries
- Prepared to undergo further training
- Able to use and update IT systems with patient information
- An understanding of their role within the team
Experience
Essential
- Able to assess patient's health, safety and wellbeing while undertaking personal care and referring/escalating to other staff as appropriate
- Regular contact with bodily fluids when carrying out interventions and or treatments
- Frequent moderate/intense effort required for periods of time
Desirable
- Experience in a healthcare environment
- Manual handing of patients (including toileting, bathing and turning patients), equipment and stores
Skills
Essential
- Ability to communicate appropriately with patients, relatives and / or carers
- Ability to use own initiative
- Participation in flexible work patterns / shift working required to provide 24hr service to meet the needs of the service
- Ability to communicate effectively with staff / multidisciplinary team
Person Specification
Qualifications & Education
Essential
- Maths and English qualification - GCSE A-D, or Grade 4-9, or Functional Skills Level 1
- Care Certificate or ability to complete within 12 weeks of commencing employment
- QCF/NVQ Level 2 in Healthcare or equivalent qualification/relevant experience
Knowledge & Training
Essential
- Ability to recognise limitations of knowledge and competence and practice within these boundaries
- Prepared to undergo further training
- Able to use and update IT systems with patient information
- An understanding of their role within the team
Experience
Essential
- Able to assess patient's health, safety and wellbeing while undertaking personal care and referring/escalating to other staff as appropriate
- Regular contact with bodily fluids when carrying out interventions and or treatments
- Frequent moderate/intense effort required for periods of time
Desirable
- Experience in a healthcare environment
- Manual handing of patients (including toileting, bathing and turning patients), equipment and stores
Skills
Essential
- Ability to communicate appropriately with patients, relatives and / or carers
- Ability to use own initiative
- Participation in flexible work patterns / shift working required to provide 24hr service to meet the needs of the service
- Ability to communicate effectively with staff / multidisciplinary team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
