Patient Flow and Capacity Co-Ordinator

Job summary

The Emergency Department is looking to recruit X1 full time position within the patient flow and capacity co-ordinator team.

This job will cover a 24 hour, 365 day service with shifts combined of days, twilight and night shifts.

Main duties of the job

The role of the Patient Flow and Capacity Co-ordinator is to monitor and facilitate patient flow to support the ED Team in achieving National Patient Safety Initiatives within the ED.

Act as a point of contact within the ED Team to provide real time informationto ensure that patients are seen, treated, discharged or admitted within 4 hours of arrival.

Practice effective breach avoidance by monitoring the ED Tracking board and identifying barriers to flow and escalating appropriately to the Flow Nurse/Nurse in Charge.

Code breaches as they occur in real time to ensure accurate information is recorded to enable timely collation of data as required for National reporting of breaches.

Patient flow within the organisation is pivotal to the quality of patient care to enable the ED Team to provide a positive, safe, patient experience with no delays.

Primarily these tasks include:

• Develop good working relationships to enable effective communication
• Have an overview at all times of the position in the Emergency Department
• Ensure that all patients are being actively managed with an appropriate plan
• Utilise escalation triggers and liaise with the Flow Nurse/Nurse in Charge
• Provide regular SITREP updates to the Clinical Site Team
• Monitoring WMAS ambulance handovers and ensuring the department meet the 1 hour KPI target for ambulance offload.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)