Job summary
Emergency Department - Receptionist (Band 2)
Full Time - 37.5 hours
An opportunity has arisen to recruit X2 full time receptionist to be apart of a busy emergency department.
This post involves working a mixture of days, nights, weekends and weekday shifts. The service is covered 365 days a year (including bank holidays)
If you are a dynamic and enthusiastic with the ability to work well within a highly motivated team, we would love to hear from you.
Main duties of the job
The post holder will be responsible for the booking in of all front door and ambulance patients that enter the emergency department.
Additional duties include:
- Discharging patients
- Booking in ambulance and walk-in patients
- Scanning documents
- liaising with relatives in person and over the phone
- general admin duties
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person Specification
Qualifications
Essential
- GCSE English Grade A-C or Equivalent
- GCSE Mathematics Grade A-C or Equivalent
Desirable
- IT Qualification Grade A-C or Equivalent
Experience
Essential
- Experience of close liaison with members of multidisciplinary team
- Able to deal with a steady flow of work and sudden episodes of influx of work
- Experience of using multiple Microsoft office software systems
- Non-judgmental when dealing with the public
- Able to relate to the general public calmly and in a professional manner
Desirable
- Previous relevant experience in a similar role
Skills
Essential
- Flexibility in working hours
- Understanding of confidentiality
- Excellent communication skills
- Excellent customer service skills
- Computer Literate
- Ability to work as part of team
- Confident telephone manner
- Commitment to the Unit and colleagues
- Able to prioritise workload
- Excellent Organisational skills
Person Specification
Qualifications
Essential
- GCSE English Grade A-C or Equivalent
- GCSE Mathematics Grade A-C or Equivalent
Desirable
- IT Qualification Grade A-C or Equivalent
Experience
Essential
- Experience of close liaison with members of multidisciplinary team
- Able to deal with a steady flow of work and sudden episodes of influx of work
- Experience of using multiple Microsoft office software systems
- Non-judgmental when dealing with the public
- Able to relate to the general public calmly and in a professional manner
Desirable
- Previous relevant experience in a similar role
Skills
Essential
- Flexibility in working hours
- Understanding of confidentiality
- Excellent communication skills
- Excellent customer service skills
- Computer Literate
- Ability to work as part of team
- Confident telephone manner
- Commitment to the Unit and colleagues
- Able to prioritise workload
- Excellent Organisational skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
