Job summary
An exciting opportunity has arisen for an enthusiastic individual to join the Undergraduate Centre at Russells Hall Hospital as a Receptionist/Administration Support The post holder's primary responsibilities will be to provide a professional front line customer service for the Centre. The successful candidate will possess excellent customer service, organisational and administrative skills with an ability to communicate professionally with all levels of staff within the Trust.
Main duties of the job
To provide a professional front line customer service in person and/or by phone or email within the Undergraduate Centre. To refer telephone callers appropriately to the right team members and direct visitors to the appropriate centres/staff. This role will also provide administration support on a range of medical educational programmes to support the professional running of the Undergraduate Centre.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person Specification
Qualifications & Education
Essential
- Educated to GCSE (Grade C/Level 4 or above) or equivalent, to include English Language and Maths
Desirable
- NVQ Level 2 in Business and Administration or equivalent
Knowledge and Training
Essential
- Ability to deal positively with different personalities in a customer service environment
- Accurate keyboard and data entry skills
- Working knowledge and strong IT skills to include experience of Microsoft Office/Teams
Experience
Essential
- Experience of working in a busy reception/office environment
- Dealing efficiently and politely with both internal and external queries
- Previous experience working as part of a team
Desirable
- Customer service experience
Communication and Relationship Skills
Essential
- Effective interpersonal, written and oral communication skills
- Ability to deal with queries tactfully and professionally in a timely manner
Analytical and Judgement Skills
Essential
- The ability to understand when to escalate a query to their line manager
- The ability to understand how to use the resources available to them
Planning and Organisational Skills
Essential
- Can prioritise tasks appropriately in line with workload and in order to meet deadlines
- Can organise multiple room bookings and is able to effectively plan ahead for these bookings
- Flexibility with hours to cover reception between 7.30 am and 5.30 pm as part of a rota, with some lone working required at either end of the day
Physical Skills
Essential
- Able to work across both Education Centres
Desirable
- Requirement to move IT equipment/furniture to set up meeting rooms
Person Specification
Qualifications & Education
Essential
- Educated to GCSE (Grade C/Level 4 or above) or equivalent, to include English Language and Maths
Desirable
- NVQ Level 2 in Business and Administration or equivalent
Knowledge and Training
Essential
- Ability to deal positively with different personalities in a customer service environment
- Accurate keyboard and data entry skills
- Working knowledge and strong IT skills to include experience of Microsoft Office/Teams
Experience
Essential
- Experience of working in a busy reception/office environment
- Dealing efficiently and politely with both internal and external queries
- Previous experience working as part of a team
Desirable
- Customer service experience
Communication and Relationship Skills
Essential
- Effective interpersonal, written and oral communication skills
- Ability to deal with queries tactfully and professionally in a timely manner
Analytical and Judgement Skills
Essential
- The ability to understand when to escalate a query to their line manager
- The ability to understand how to use the resources available to them
Planning and Organisational Skills
Essential
- Can prioritise tasks appropriately in line with workload and in order to meet deadlines
- Can organise multiple room bookings and is able to effectively plan ahead for these bookings
- Flexibility with hours to cover reception between 7.30 am and 5.30 pm as part of a rota, with some lone working required at either end of the day
Physical Skills
Essential
- Able to work across both Education Centres
Desirable
- Requirement to move IT equipment/furniture to set up meeting rooms
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
