Administration Assistant

Job summary

An opportunity has arisen for an administration assistant to work within the Single Point of Access Administration Team.

The admin team provides an important and integral part of the day to day running of the Dudley Clinical Hub, through email and telephone referral systems, and administrative support to the clinical teams who are based within the Dudley Clinical Hub, liaising with patients, carers, healthcare professionals and other representatives from health and social care organisations, across Dudley and possibly neighbouring localities.

You will be a part of small team of administrators; you will be an adaptable and confident team member, who possesses excellent communication skills, both verbal and written, be resilient and enjoy working closely with a team in a demanding environment.

Effective communication skills are vital, as is a positive patient care attitude and attention to detail. You should be able to use a PC and standard software packages including Outlook, Microsoft Word, Excel and PowerPoint.

You will be able to work independently and as a member of a team. An ability to organise and prioritise tasks is essential.

Subject to the needs of the service your working hours may include working Saturdays, Sundays and Bank Holidays.

Main duties of the job

To provide administrative and clerical support to the Dudley Clinical Hub Staff.Undertakegeneralclericaldutiesincludingopeninganddistributionofmail,maintenanceoffiling system.

You must be willing to learn the skills and carry out any training necessary for the role. You are also expected to be punctual and well presented, always maintaining a professional image.

Principal duties and responsibilities may vary depending on the role you are undertaking. You may also be required to undertake other similar duties as part of this post to provide a quality service. These will be consistent with the level of responsibility as outlined below.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)