Business Administration Apprentice - Patient Experience

Job summary

An exciting opportunity has arisen for a Business Administration Apprentice to join the Patient Experience Teamat The Dudley Group NHS Foundation Trust.

The Patient Experience Team is keen to welcome individuals with a positive outlook for this busy and demanding role. You will have the ability to see all patient feedback as an opportunity for the Trust to listen and learn would be an asset to the team.

Our patients are at the heart of everything we do and the feedback we receive from our patients, families and their carers is used to improve the way we do things.

Business Administration apprenticeship offers you the chance to earn a salary, gain valuable experience and new skills, whilst supported to achieve a professional qualification.

The Dudley Group NHS Foundation Trust is looking for individuals who are:

• Pro-active
• Enthusiastic
• Self-motivated
• Caring and Respectful

Individuals will also be keen to learn and develop new skills and willing to be flexible to meet the changing demands of the service.

Main duties of the job

This will involve:

• Liaising with members of staff across the team, locality and organisation, external organisations asrequired and members of the public.
• To gain knowledge of the functions within your immediate team and the wider Trust.
• Tobe responsible for supporting a range of administration functions.
• Assist with the day-to-day operational work of the team.

Apprenticeship Programme details:

• Apprenticeship standard - Business Administration, Level 3.
• Training provider will be Dudley College.
• The programme will be on a fixed term contract for 18 months.

• Salary will be paid at National Apprentice wage, £6.40 per hour with a yearly salary of £12,514.32 for the first 12 months. For the final 6 months, this will change to minimum wage for age.

Eligibility

Candidates must have:

- Maths and English - GCSE grade C or above, grade 4 to 9, or equivalent in Functional Skills at level 2.

Please Note: you will need to provide original certificates as proof of these qualifications.

Candidates who hold the following qualifications are not eligible:

• A degree / degree level qualification or higher in Business Administration or similar related subject.
• NVQ/QCF / Apprenticeship Standard Level 3 or higher in Business Administration.
• Candidates who have previously started or part completed a Business Administration Level 3 Apprenticeship, must declare this on their application.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

We are committed to becoming a diverse and an inclusive employer and where people feel sense of belonging. Seeking to expand diversity within our teams, we positively encourage applications from under-represented groups such as ethnically diverse, disabled and LGBTQ+ groups. We are also under-represented in-terms of gender within nursing roles and we would welcome applications from people from male and non-binary backgrounds.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD department. These include topics such as communication, wellbeing, team development, cultural competency, and values, plus much more. For those in a Management/Leadership role, there are additional programmes to support you to develop the skills you need. These include our Managers Essentials Programme and a Leadership Programme that all managers will attend as part of your Dudley Managers Induction. Our Learning Prospectus is a great way to discover the details behind what's available for you here at The Dudley Group.

We are committed to home life balance through flexible working and making reasonable adjustments where possible