Ward Clerk - Critical Care

Job summary

THEATRES, ANAESTHETICS, CRITICAL CARE, PRE-OP AND PAIN DIRECTORATE

WARD CLERK - CRITICAL CARE

BAND 2 - Part Time 27.5 Hours per week

We are looking for an enthusiastic and motivated individual to join our clerical team on Critical Care. The post holder will be responsible for supporting in the provision of a Monday - Friday clerical service, in line with the needs of the unit. The post holder must have excellent communication skills and able to provide an efficient reception, telephone and clerical service. They must have previous clerical experience within the NHS, good organisational skills and be computer literate.

Main duties of the job

• Ensure patient notes are available, stored securely and filing is carried out in line with Trust guidance.
• Track notes in and out using the Trust electronic system
• Order and maintain stock levels of stationery and administration products.
• Communicate effectively with internal and external services to Critical Care regarding medical notes and other information necessary for the delivery of care.
• Manage Friends and Family feedback from parents and carers.
• Arrange follow up appointments and manage the transfer, admission and discharge using the relevant admissions log and the Trust electronic systems
• Ensure the working environment and clerical areas are kept clean, tidy and clutter free.
• Answering phone calls in a polite and professional manner, assisting within the scope of practice and directing calls to the relevant persons.

• Supporting nursing staff to manage the safe storage and documentation of patient's property.
• Print wrist bands to ensure the accurate identification of patients
• Provide a welcoming and helpful reception service to Critical Care, deal with enquiries, referring all matters pertaining to the patient's condition to the nursing staff. Participation in ensuring security is optimized and ID checks are performed.
• To report, record and requisition building and engineering maintenance requests as directed by the Nurse in Charge.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

We are committed to becoming a diverse and an inclusive employer and where people feel sense of belonging. Seeking to expand diversity within our teams, we positively encourage applications from under-represented groups such as ethnically diverse, disabled and LGBTQ+ groups. We are also under-represented in-terms of gender within nursing roles and we would welcome applications from people from male and non-binary backgrounds.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD department. These include topics such as communication, wellbeing, team development, cultural competency, and values, plus much more. For those in a Management/Leadership role, there are additional programmes to support you to develop the skills you need. These include our Managers Essentials Programme and a Leadership Programme that all managers will attend as part of your Dudley Managers Induction. Our Learning Prospectus is a great way to discover the details behind what's available for you here at The Dudley Group

We are committed to home life balance through flexible working and making reasonable adjustments where possible