Job summary
Administration Assistant, Band 2
1 Positions available x1, permanent position, 22.5 based at Brierley Hill Health and Social Care Centre.
An opportunity has arisen for an administration assistant to work within the District Nursing and Practice Teacher Teams in Dudley Group.
The admin teams provide an important and integral part of the day to day running of the nursing services, through email and telephone referral systems, and administrative support to the clinical teams who are based throughout the community, liaising with patients, carers, healthcare professionals and other representatives from health and social care organisations, across Dudley and possibly neighbouring localities.
You will be a part of small team of administrators; you will be an adaptable and confident team member, who possesses excellent communication skills, both verbal and written, be resilient and enjoy working closely with a team in a demanding environment.
Working Days are Monday to Friday. Subject to the needs of the service your working hours may include working Saturdays, Sundays and Bank Holidays.
Main duties of the job
To provide comprehensive administrative support service to the Practice Teachers and District Nursing Teams, to undertake general clerical duties including opening and distribution of mail, maintenance of filing system and photocopying, word processing, reports, meeting support, completion of forms, and all correspondence, whilst maintaining confidentiality.
There may also be a requirement to undertake other similar duties as part of this post in order to provide a quality service. These will be consistent with the level of responsibilities outlined above.
This job description may be reviewed from time to time in light of developments and may be amended in consultation with the post holder.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of providing safe, caring and effective services because people matter. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
We are committed to becoming a diverse and an inclusive employer and where people feel sense of belonging. Seeking to expand diversity within our teams, we positively encourage applications from under-represented groups such as ethnically diverse, disabled and LGBTQ+ groups. We are also under-represented in-terms of gender within nursing roles and we would welcome applications from people from male and non-binary backgrounds.
We are committed to home life balance through flexible working and making reasonable adjustments where possible.
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Person Specification
Qualifications & Education
Essential
- Maths and English GCSE's grade 9-1, O levels grade A-F, or CSE's 1-3
- IT qualification - ECDL, RSAII
- NVQ Business Administration/Customer Care NVQ2 or equivalent experience
Knowledge and Training
Essential
- Proven clerical/administrative experience within a customer care environment
- Understanding of confidentiality and Data Protection Act
- Computer literate with the ability to work in different computer applications
Experience
Essential
- Understanding of role and its application to patient care
- Excellent communication and customer service skills
- Flexible and adaptable to change
Desirable
- Previous experience working in the NHS/Healthcare environment
Communication & Relationship Skills
Essential
- Good accurate written and oral skills
- Good team worker and ability to work alone
- Professional approach to work and colleague
Planning & Organisational Skills
Essential
- Able to meet deadlines and manage time set priorities
- Highly motivated and organised
- Able to work as part of a team, using your own initiative, organising and prioritise own and other workloads to changing and often tight deadlines
Person Specification
Qualifications & Education
Essential
- Maths and English GCSE's grade 9-1, O levels grade A-F, or CSE's 1-3
- IT qualification - ECDL, RSAII
- NVQ Business Administration/Customer Care NVQ2 or equivalent experience
Knowledge and Training
Essential
- Proven clerical/administrative experience within a customer care environment
- Understanding of confidentiality and Data Protection Act
- Computer literate with the ability to work in different computer applications
Experience
Essential
- Understanding of role and its application to patient care
- Excellent communication and customer service skills
- Flexible and adaptable to change
Desirable
- Previous experience working in the NHS/Healthcare environment
Communication & Relationship Skills
Essential
- Good accurate written and oral skills
- Good team worker and ability to work alone
- Professional approach to work and colleague
Planning & Organisational Skills
Essential
- Able to meet deadlines and manage time set priorities
- Highly motivated and organised
- Able to work as part of a team, using your own initiative, organising and prioritise own and other workloads to changing and often tight deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
