Job summary
The Rehab and Falls pathway within Dudley are recruiting a full-time administrator into a new post, to be part of an exciting and innovative remodel of the service. The successful candidate will provide essential administrative support to the clinical services, enabling them to focus on delivering excellent patient care and rehabilitation in the community.
The ideal candidate will have a proven administration background, a strong sense of teamwork but can work independently and has the ability to adapt to changing work practices.
The successful candidate will be based primarily at Brierley Hill Health and social care centre but will be expected to work across sites if required. The current working practices are Monday to Friday 8am til 4pm but this will be subject to change as the services develop.
Main duties of the job
To provide a comprehensive administrative support to help develop the remodelling of the service, using initiative to prioritise and manage workload.
To provide first point of contact for Rehab and Falls, liaising with clients, carers, professionals, Trust departments, suppliers & others contacting the Team & deal with these requests appropriately.
To utilise knowledge of IT skills, contributing to quality data assimilation in relation to referral information, caseload management, resource management, audit & other service development initiatives thereby contributing to the continued development & effectiveness of the service.
To support to Rehab and Falls Team Leaders in all aspects of administration, secretarial tasks and financial/data reports.
An integral part of the post-holder's duties will be processing referrals ready for triage via an electronic system & dealing with patient queries. A high degree of accuracy & attention to detail is therefore required as well as an excellent telephone manner.
The successful candidate will possess sound communication skills, both written and verbal, a good working knowledge of computerised systems and email, as well as the ability to work as part of a team and meet deadlines. In addition the post-holder will have relevant experience of administrative, typing and word processing, together with recent experience of dealing with the public. A degree of flexibility is also required to meet the changing needs of the service.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
We are committed to becoming a diverse and an inclusive employer and where people feel sense of belonging. Seeking to expand diversity within our teams, we positively encourage applications from under-represented groups such as ethnically diverse, disabled and LGBTQ+ groups. We are also under-represented in-terms of gender within nursing roles and we would welcome applications from people from male and non-binary backgrounds.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD department. These include topics such as communication, wellbeing, team development, cultural competency, and values, plus much more. For those in a Management/Leadership role, there are additional programmes to support you to develop the skills you need. These include our Managers Essentials Programme and a Leadership Programme that all managers will attend as part of your Dudley Managers Induction. Our Learning Prospectus is a great way to discover the details behind what's available for you here at The Dudley Group
We are committed to home life balance through flexible working and making reasonable adjustments where possible
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person Specification
Equality, Diversity, Inclusion & Trust Values
Essential
- Able to provide safe, caring, and effective services
- Values & behaviours that reflect the Trust values Care, Respect & Responsibility
- Commitment to creating a diverse & inclusive workplace that is free from discrimination & where people feel they belong and their contribution is valued
Qualifications & Education
Essential
- Grade C or above in GCSE English and mathematics or equivalent with relevant experience in this area.
- RSA2/Text processing at level 2 or above (or equivalent)
Desirable
- NVQ 2 in customer services
- NVQ 3 in administration or equivalent
- ECDL
Knowledge and Training
Essential
- Basic knowledge of medical terminology
- Computer Literate, good knowledge of Microsoft packages
- Commitment to training
Desirable
- Understanding of key national/local key performance waiting targets in relation to discharge to assess targets
Experience
Essential
- Good communication skills, oral and written
- Previous experience of patient administration systems
- Medical audio typing or equivalent experience
- Reception/telephone skills
- Experience of customer care or dealing with the public
- Literate and numerate, experience data entry work
Desirable
- Previous experience of management of waiting lists
Communication & Relationship Skills
Essential
- Honest and trustworthy
- Demonstrates respect for patients dignity
- Ability to work as part of the team
- Able to cope with distressing or emotional circumstances
- Able to work flexibly to meet needs of the service
- Understanding of role and its application to patient care
- Demonstrates excellent written and verbal skills
- Ability to work with confidential material and maintain confidentiality
- Confident when working with staff at all levels, internal and external
Analytical & Judgement Skills
Essential
- Demonstrates attention to details
- Able to follow instructions
- Able to prioritise and work to deadlines
- Able to demonstrate ability to exercise independent judgement and initiative
Planning & Organisational Skills
Essential
- Organised approach to work
- Willingness to develop skills and competencies
- Flexibility to undertake varied responsibilities for a number of different professions
- Work within organisational policies/procedures
Physical Skills
Essential
- Smart appearance
- Able to meet the mental & physical requirements of the role
Person Specification
Equality, Diversity, Inclusion & Trust Values
Essential
- Able to provide safe, caring, and effective services
- Values & behaviours that reflect the Trust values Care, Respect & Responsibility
- Commitment to creating a diverse & inclusive workplace that is free from discrimination & where people feel they belong and their contribution is valued
Qualifications & Education
Essential
- Grade C or above in GCSE English and mathematics or equivalent with relevant experience in this area.
- RSA2/Text processing at level 2 or above (or equivalent)
Desirable
- NVQ 2 in customer services
- NVQ 3 in administration or equivalent
- ECDL
Knowledge and Training
Essential
- Basic knowledge of medical terminology
- Computer Literate, good knowledge of Microsoft packages
- Commitment to training
Desirable
- Understanding of key national/local key performance waiting targets in relation to discharge to assess targets
Experience
Essential
- Good communication skills, oral and written
- Previous experience of patient administration systems
- Medical audio typing or equivalent experience
- Reception/telephone skills
- Experience of customer care or dealing with the public
- Literate and numerate, experience data entry work
Desirable
- Previous experience of management of waiting lists
Communication & Relationship Skills
Essential
- Honest and trustworthy
- Demonstrates respect for patients dignity
- Ability to work as part of the team
- Able to cope with distressing or emotional circumstances
- Able to work flexibly to meet needs of the service
- Understanding of role and its application to patient care
- Demonstrates excellent written and verbal skills
- Ability to work with confidential material and maintain confidentiality
- Confident when working with staff at all levels, internal and external
Analytical & Judgement Skills
Essential
- Demonstrates attention to details
- Able to follow instructions
- Able to prioritise and work to deadlines
- Able to demonstrate ability to exercise independent judgement and initiative
Planning & Organisational Skills
Essential
- Organised approach to work
- Willingness to develop skills and competencies
- Flexibility to undertake varied responsibilities for a number of different professions
- Work within organisational policies/procedures
Physical Skills
Essential
- Smart appearance
- Able to meet the mental & physical requirements of the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
