IT Service Desk Technician

Job summary

The department is responsible for IT delivery and support of multiple customers across the Black Country area, including Health Organisations and Public Services. This role focuses on the Service Desk responsibilities of the department.

Our customers rely on the availability and quick resolution ofsystems to perform their duties. It is the post holder's responsibility to act as the first point of contact for all IT related queries.The post holder will have the expertise tohandle a high volume of calls, perform first-time-fixes, meet user requirements and be the voice of Terafirma.

As part of the team you, along with the rest of the department are requiredto demonstrate continuously high standards of customer care as well as the ability to respond efficiently and effectively to rapidly changing technical developments and ever-expanding user expectations.

This role requires the individual to participate in on the the on call rota

Main duties of the job

To provide day to day customer focused service desk support to IT users from all customerorganisations

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

We are committed to becoming a diverse and an inclusive employer and where people feel sense of belonging. Seeking to expand diversity within our teams, we positively encourage applications from under-represented groups such as ethnically diverse, disabled and LGBTQ+ groups. We are also under-represented in-terms of gender within nursing roles and we would welcome applications from people from male and non-binary backgrounds.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD department. These include topics such as communication, wellbeing, team development, cultural competency, and values, plus much more. For those in a Management/Leadership role, there are additional programmes to support you to develop the skills you need. These include our Managers Essentials Programme and a Leadership Programme that all managers will attend as part of your Dudley Managers Induction. Our Learning Prospectus is a great way to discover the details behind what's available for you here at The Dudley Group

We are committed to home life balance through flexible working and making reasonable adjustments where possible