Job summary
Deputy Chief Operating Officer
Band 9 Substantive
Following the promotion of the current postholder, an opportunity has arisen for an experienced operational manager to support the Chief Operating Officer in the delivery of high-quality services delivering outstanding patient care. This post would suit someone who is currently working at a Divisional Management level in similar organisation or who similar operational background, who would like to take on a more corporate role leading on performance and capacity and flow as well as key trust wide improvements projects such as Discharge, Outpatient Transformation and Urgent Care.
The post holder line manages the Associate Director of Performance and the Head Capacity and Site and will work closely with the Divisional Directors of Operations to deliver the transformation and improvement agenda. For the right candidate with the right experience there will also be an opportunity to provide day to day line management of the three Divisional Directors of Operations on behalf of the Chief Operating Officer.
If you are interested in this post the please call Karen Kelly on 01384 321019 Ext: 1019 to arrange an informal conversation.
Main duties of the job
The Deputy Chief Operating Officer supports, and delegates for the Chief Operating Officer to ensure daily and ongoing operational delivery according to the Trusts operational plan and strategic intent. They will lead delivery of high quality clinical services and co-ordinate effective day to day performance management across Care Groups. The role has three main functions:o To lead a portfolio of individual responsibilities on behalf of the Chief Operating Officer, providing effective leadership and support to all staff within the team.o To contribute, as the deputy of the Chief Operating Officer, to the wider corporate leadership of the Trust including the operational support to and performance management of services delivered by the Clinical Directorates of the Trust.o To deputise, as required, on behalf of the Chief Operating Officer.
About us
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of providing safe, caring and effective services because people matter. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
We are committed to becoming a diverse and an inclusive employer and where people feel sense of belonging. Seeking to expand diversity within our teams, we positively encourage applications from under-represented groups such as ethically diverse, disabled and LGBTQ+ groups. We are also under-represented in-terms of gender within nursing roles and we would welcome applications from people from male and non-binary backgrounds.
We are committed to home life balance through flexible working and making reasonable adjustments where possible.
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Person Specification
Qualifications & Education
Essential
- Educated to degree level or evidence of extensive and directly relevant acute health sector operational management at a senior level
- Masters' degree relevant to the role or equivalent experience
- Further evidence of management/leadership training and continuous professional development
- Relevant Postgraduate qualification in a management discipline
Knowledge and Training
Essential
- High degree of political sensitivity and experience of dealing with a range of issues in a complex stakeholder environment
- Strong commercial and business acumen and judgment, understanding the need for efficient services and the impact of operational efficiencies on financial performance, the patient experience and staff motivation and morale
Experience
Essential
- Extensive experience at a senior level in a complex environment, including a sound understanding of the performance and governance requirements of the NHS for acute Trusts
- Track record of achievement as a leader which demonstrates significant successes through innovation and a strong but sensitive style, which contributes directly to the Essential patient experience and continuous improvement
- Significant experience of financial management and rigorous financial management and control to meet agreed targets
- Experience of establishing and applying performance management systems in areas like contract monitoring, staff management and departmental performance indicators
- Extensive operational experience in an acute environment
- Experience of instigating and leading complex change to achieve continuous improvement
Desirable
- Experience and training in handling media
Communication & Relationship Skills
Essential
- Demonstrate well developed negotiation skills coupled with the ability to tackle poor performance effectively
- Able to build and sustain effective and productive working relationships with a range of people at local and regional level including statutory, volunteer and private sector organisations
- Evidence of a collaborative management style coupled with improving quality of service provision at a strategic level
- Ability to develop and influence a high performing, collaborative team, whilst allowing flexibility for members to develop against their own personal targets
Analytical & Judgement Skills
Essential
- Sound analytical, negotiation and numerical skills
Equality, Diversity, Inclusion and Trust Values
Essential
- Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued
- Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
- Able to provide safe, caring, and effective services
Person Specification
Qualifications & Education
Essential
- Educated to degree level or evidence of extensive and directly relevant acute health sector operational management at a senior level
- Masters' degree relevant to the role or equivalent experience
- Further evidence of management/leadership training and continuous professional development
- Relevant Postgraduate qualification in a management discipline
Knowledge and Training
Essential
- High degree of political sensitivity and experience of dealing with a range of issues in a complex stakeholder environment
- Strong commercial and business acumen and judgment, understanding the need for efficient services and the impact of operational efficiencies on financial performance, the patient experience and staff motivation and morale
Experience
Essential
- Extensive experience at a senior level in a complex environment, including a sound understanding of the performance and governance requirements of the NHS for acute Trusts
- Track record of achievement as a leader which demonstrates significant successes through innovation and a strong but sensitive style, which contributes directly to the Essential patient experience and continuous improvement
- Significant experience of financial management and rigorous financial management and control to meet agreed targets
- Experience of establishing and applying performance management systems in areas like contract monitoring, staff management and departmental performance indicators
- Extensive operational experience in an acute environment
- Experience of instigating and leading complex change to achieve continuous improvement
Desirable
- Experience and training in handling media
Communication & Relationship Skills
Essential
- Demonstrate well developed negotiation skills coupled with the ability to tackle poor performance effectively
- Able to build and sustain effective and productive working relationships with a range of people at local and regional level including statutory, volunteer and private sector organisations
- Evidence of a collaborative management style coupled with improving quality of service provision at a strategic level
- Ability to develop and influence a high performing, collaborative team, whilst allowing flexibility for members to develop against their own personal targets
Analytical & Judgement Skills
Essential
- Sound analytical, negotiation and numerical skills
Equality, Diversity, Inclusion and Trust Values
Essential
- Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued
- Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
- Able to provide safe, caring, and effective services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
