Job summary
Same Day Emergency Care (SDEC AEC) is an approach to providing urgent and emergency care to patients that allows them to receive treatment on the same day without being admitted to the hospital. This medical model focuses on improving patient flow, reducing unnecessary admissions, and providing high-quality, timely care. This is a busy area with many routes of referral to the service.
We are looking for dynamic staff to come and work with us as ward administrators. The role is varied and busy. A professional and friendly multidisciplinary team will support you. From being the first person our patients meet, taking telephone enquiries, booking patients in, preparing recall clinics and greeting a range of professionals on the unit daily. This role is critical to how our patients journey starts we are keen to meet you if you have the skills required.
SDEC is open 0800-2200 Mon - Fri and administrative shifts will cover hours during 0730-2000 and at weekends 0800-2030. There are a range of shifts for the administrator team over these days and times. The post holder will have the ability to work autonomously at times as well as being part of a wider team.
Main duties of the job
To greet patients, relatives, visitors to the department and other staff as they arrive, identifying their reason for attending the department and then to initiate the next stageTo register patient details and appointments onto the PAS using the clerical space at main SDEC AEC receptionTo book and prepare SDEC AEC recall clinic in advance of clinic dateTo ensure ultrasound Doppler scans are booked daily and patients informedTo use the ambulance and hospital transport booking system to arrange transport for patients liaising with the transport department to accommodate needs of particular users
To do department photocopyingChecking unit email and ensuring escalation to the appropriate personTo maintain SDEC AEC local audit on the shared driveTo operate the SDEC AEC file management system for both current and discharged patients, ensuring electronic discharge letters are posted to all attending patients within the set timeframe allocatedDraft letters to GP services / outside agenciesTo receive post and action appropriatelyTo promote a safe environment in the reception areaTo monitor stationery stock levels in the department and re-order as requiredTo take an active part in the induction of new employeesTo cooperate with other Reception staff in providing cover for annual leave of other absencesAny other administration task that SDEC AEC clinical leads deem appropriate within the remit and evolution of the area
About us
We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.
We are dedicated to using our Continuous Quality Improvement (CQI) approach as our shared organisation model of change to enhance our services and ensure excellence in patient care.
If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.
Job description
Job responsibilities
RelationshipsInternal RelationshipsTrust StaffSDEC unit managerSDEC Coordinator and nurse in charge
SDEC colleagues of all bandsSDEC Consultants and DoctorsMatronsDirector of NursingED colleaguesTo immediately advise SDEC nursing team when necessary of information relevant to the care of their patientsTrust managers and administration staff from other areasTo refer more complex issues, queries and potential complaints from patients, carers, relatives or colleagues to SDEC unit manager / Nurse in charge
External RelationshipsPatients, Relatives and CarersTo register referrals and arrange appointments and transport when necessary.Consultants, GP practice staff and other Healthcare Professionals from external partners (E.g. Ambulance services, Urgent care centres (Erith and Gravesend) and in 111 operatorsTo take messages and act on information quickly and accurately with the correct internal Trust staff
Education and development responsibilities:To participate in the Trust appraisal and PDR processTo undertake one to one meetings with line manager as required by themComplete mandatory training programmes
General responsibilities:Patient ExperienceStaff should ensure that they always put the patient at the heart of everything they do. All staff will strive to create a positive patient experience at each stage of the patients/service users care journeyTrust policies and procedureTo adhere to the Trusts agreed policies and proceduresEqual OpportunitiesTo promote and develop the equality of opportunity in accordance with the Trusts Equal Opportunities PolicyConfidentialityTo protect the confidentiality of information relating to the Trust, Patient and Staff or other agencies
QualityTo provide a quality service to internal and external agencies and participate/develop clinical governance within sphere of responsibilityInfection ControlAll Trust employees are required to be familiar with, and comply with, Trust polices and guidelines for infection control and hand hygiene in order to prevent the spread of healthcare-associated infections. For clinical staff with direct patient contact, this will include the uniform and dress code policy, the use of personal protective equipment guidance, the guidance on aseptic techniques and the safe handling and disposal of sharps. All staff are required to attend mandatory training in Infection Control and be compliant with all measures known to be effective in reducing healthcare-associated infections.Health and SafetyTo share responsibility for abiding by health and safety policies and regulations, infection prevention and control policies and act in accordance with the Risk Management Policy.SustainabilityIt is the responsibility of all staff to minimise the Trust's environmental impact by recycling wherever possible, switching off lights, computers, monitors and equipment when not in use, minimising water usage and reporting faults promptly.SafeguardingThe Trust expects all employees to adhere to the principle that safeguarding children and adults is everybodys responsibility, including the escalation of any concerns.
To undertake additional appropriate training covering job-related issues and/or the introduction of new systems or IT packagesAssist in training new members of staff
Job description
Job responsibilities
RelationshipsInternal RelationshipsTrust StaffSDEC unit managerSDEC Coordinator and nurse in charge
SDEC colleagues of all bandsSDEC Consultants and DoctorsMatronsDirector of NursingED colleaguesTo immediately advise SDEC nursing team when necessary of information relevant to the care of their patientsTrust managers and administration staff from other areasTo refer more complex issues, queries and potential complaints from patients, carers, relatives or colleagues to SDEC unit manager / Nurse in charge
External RelationshipsPatients, Relatives and CarersTo register referrals and arrange appointments and transport when necessary.Consultants, GP practice staff and other Healthcare Professionals from external partners (E.g. Ambulance services, Urgent care centres (Erith and Gravesend) and in 111 operatorsTo take messages and act on information quickly and accurately with the correct internal Trust staff
Education and development responsibilities:To participate in the Trust appraisal and PDR processTo undertake one to one meetings with line manager as required by themComplete mandatory training programmes
General responsibilities:Patient ExperienceStaff should ensure that they always put the patient at the heart of everything they do. All staff will strive to create a positive patient experience at each stage of the patients/service users care journeyTrust policies and procedureTo adhere to the Trusts agreed policies and proceduresEqual OpportunitiesTo promote and develop the equality of opportunity in accordance with the Trusts Equal Opportunities PolicyConfidentialityTo protect the confidentiality of information relating to the Trust, Patient and Staff or other agencies
QualityTo provide a quality service to internal and external agencies and participate/develop clinical governance within sphere of responsibilityInfection ControlAll Trust employees are required to be familiar with, and comply with, Trust polices and guidelines for infection control and hand hygiene in order to prevent the spread of healthcare-associated infections. For clinical staff with direct patient contact, this will include the uniform and dress code policy, the use of personal protective equipment guidance, the guidance on aseptic techniques and the safe handling and disposal of sharps. All staff are required to attend mandatory training in Infection Control and be compliant with all measures known to be effective in reducing healthcare-associated infections.Health and SafetyTo share responsibility for abiding by health and safety policies and regulations, infection prevention and control policies and act in accordance with the Risk Management Policy.SustainabilityIt is the responsibility of all staff to minimise the Trust's environmental impact by recycling wherever possible, switching off lights, computers, monitors and equipment when not in use, minimising water usage and reporting faults promptly.SafeguardingThe Trust expects all employees to adhere to the principle that safeguarding children and adults is everybodys responsibility, including the escalation of any concerns.
To undertake additional appropriate training covering job-related issues and/or the introduction of new systems or IT packagesAssist in training new members of staff
Person Specification
Education and Training
Essential
- Good standard of education, literacy and numeracy
- Evidence of ongoing professional development
Desirable
- Customer care training.
- NVQ Level 2/3
Experience
Essential
- Ideal candidates would have administrative/clerical experience, which must be in an NHS environment, but exceptional candidates with less experience will be considered.
- Ideal candidates would have experience in a customer care environment
- Previous experience in the field of reception work/dealing with the public.
Desirable
- Knowledge of medical terminology.
- Knowledge of Patient Administration System (PAS
Ability to manage
Essential
- Able to prioritise workload/time manage. Good organisational skills.
Personal Attributes
Essential
- Able to work independently and as part of a team.
- Approachable/Courteous.
- Flexible.
- Ability to recognise conflict situations.
- Able to maintain confidentiality.
- Positive attitude and body language.
- Able to use initiative.
- Calm approach and able to work under pressure
- Sympathetic nature/reassuring.
Person Specification
Education and Training
Essential
- Good standard of education, literacy and numeracy
- Evidence of ongoing professional development
Desirable
- Customer care training.
- NVQ Level 2/3
Experience
Essential
- Ideal candidates would have administrative/clerical experience, which must be in an NHS environment, but exceptional candidates with less experience will be considered.
- Ideal candidates would have experience in a customer care environment
- Previous experience in the field of reception work/dealing with the public.
Desirable
- Knowledge of medical terminology.
- Knowledge of Patient Administration System (PAS
Ability to manage
Essential
- Able to prioritise workload/time manage. Good organisational skills.
Personal Attributes
Essential
- Able to work independently and as part of a team.
- Approachable/Courteous.
- Flexible.
- Ability to recognise conflict situations.
- Able to maintain confidentiality.
- Positive attitude and body language.
- Able to use initiative.
- Calm approach and able to work under pressure
- Sympathetic nature/reassuring.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
