Job summary
We are looking for a Performance and Business Intelligence Administrator to join our Business Intelligence Team at Dartford & Gravesham NHS Trust
We're looking for an organised person with a good eye for detail and a genuine interest in using data to deliver improvements in patient care.
As a Performance and Business Intelligence Administrator, you'll play a key role in helping us manage and improve the way we use data to drive the delivery of our strategy and monitor our performance from ward to Board. This role will help teams across the hospital make informed decisions that directly impact patient care and drive long term improvements and efficiencies.
We are a small and friendly team who work closely with other members of the academy team including Digital, PMO, strategy and CQI as well as with other data teams embedded in services, such as workforce and Cancer.
This is a great opportunity for someone who enjoys working with data and how to visualise that data effectively. You must be confident using Excel, PowerPoint, SQL and PowerBi and want to build a career in NHS performance or analytics.
Interviews will be held in person at Darent Valley Hospital on 29th and 30th May; if you are shortlisted, you will need to make yourself available accordingly.
Sponsorship is only available if you had your first Skilled Worker visa before 4 April 2024 and have continually held one or more Skilled Worker visas since then
Main duties of the job
The post-holder will work with the Business Intelligence Manager and Deputy Director for Performance and BI, supporting administrative duties of the teams. The primary focus of the role is to lead the collation and presentation of all performance monitoring date in collaboration with the Business Intelligence team.
The post holder will arrange and minute all meetings in accordance with the Trusts Performance Framework. They will maintain a clear documentation library of notes and supporting documents for all performance meetings.
The post holder will co-ordinate and administer the Trust CQUIN programme providing information and support to the individual leads as required, lead in the reporting of the Cancer patient waiting lists ensuring validation of patients occurs in line with performance standards.
They will lead on small administrative projects and co-ordinate small performance related projects and support the team with administrative duties such as diary management, arranging and minuting meetings, workshops and events.
About us
We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.
We are dedicated to using our Continuous Quality Improvement (CQI) approach as our shared organisation model of change to enhance our services and ensure excellence in patient care.
If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.
Job description
Job responsibilities
Specific Responsibilities
Managerial Responsibilities
Supervisory responsibility for the Performance and BI Administrator; supported by the Business Intelligence Manager
Day to day task management and professional support to deliver routine reports and information
Agreement of annual leave and management of Trust policies, including appraisals and sick leave policies to be carried out with the support of the Business Intelligence Manager
Ensure the smooth running of the performance meetings and co-ordinate a number of complex activities, formulation and adjustment of related plans
Provide a comprehensive, efficient administration support by managing diaries, arranging complex meetings, producing correspondence, reports and other documents as required, including work of a commercially confidential/sensitive nature
Implement policies/procedure/frameworks to bring about service change and performance improvement
Provide administrative support for the directorate performance meetings including producing agendas, taking and producing minutes
Manage the electronic diaries of the Senior BI members and the Performance & BI shared inbox and calendar
Lead on small administrative projects and to co-ordinate small performance related projects
Collate data required for the Trust Board Performance Board report in collaboration with the Business Intelligence Team
Review and interpret complex financial, workforce and activity weekly and monthly performance data and highlight any anomalies to the DD of Performance & BI. This includes analysing trends, identifying inaccuracies or variances then communicating with the BI/Finance/Workforce colleagues to rectify issues
Update actions tracker, circulating the tracker following meetings to prompt action, reviewing and updating the tracker before meetings and flag potential difficulties or blockages in the system
Please see attached job description for further information.
Job description
Job responsibilities
Specific Responsibilities
Managerial Responsibilities
Supervisory responsibility for the Performance and BI Administrator; supported by the Business Intelligence Manager
Day to day task management and professional support to deliver routine reports and information
Agreement of annual leave and management of Trust policies, including appraisals and sick leave policies to be carried out with the support of the Business Intelligence Manager
Ensure the smooth running of the performance meetings and co-ordinate a number of complex activities, formulation and adjustment of related plans
Provide a comprehensive, efficient administration support by managing diaries, arranging complex meetings, producing correspondence, reports and other documents as required, including work of a commercially confidential/sensitive nature
Implement policies/procedure/frameworks to bring about service change and performance improvement
Provide administrative support for the directorate performance meetings including producing agendas, taking and producing minutes
Manage the electronic diaries of the Senior BI members and the Performance & BI shared inbox and calendar
Lead on small administrative projects and to co-ordinate small performance related projects
Collate data required for the Trust Board Performance Board report in collaboration with the Business Intelligence Team
Review and interpret complex financial, workforce and activity weekly and monthly performance data and highlight any anomalies to the DD of Performance & BI. This includes analysing trends, identifying inaccuracies or variances then communicating with the BI/Finance/Workforce colleagues to rectify issues
Update actions tracker, circulating the tracker following meetings to prompt action, reviewing and updating the tracker before meetings and flag potential difficulties or blockages in the system
Please see attached job description for further information.
Person Specification
Education and Training
Essential
- Educated to degree Level or equivalent experience
- GCSE A-C English & Maths or equivalent
- Project Management qualification
- Evidence of CPD
Knowledge and Skills
Essential
- Advanced Skills in desktop applications in particular Microsoft Office
- Advanced keyboard skills
- Strong numeracy skills
- Understanding of and commitment to equality of opportunity and good working relationships
- Understanding of Confidentiality and Data Protection Act
- Excellent interpersonal communication skills, written, verbal and presentation
- Capable of reaching timely and effective decisions based on appropriate use of information
- Ability to analyse, investigate and resolve data queries
- Ability to work without supervision
- Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines
- Ability to collate and analyse data including use of pivot tables and graphs
- Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to a service users and staff across a wide range of organisations
- Ability to work under pressure in a busy working environment and able to multi-task
- Effective team working
- Minute taking
- Ability to organise information logically and systematically
- Able to work autonomously or as part of a team
- Ability to work to tight deadlines
Desirable
- Knowledge of Cancer Waiting Times
Experience
Essential
- Significant administrative/ secretarial experience including initiating and maintaining office systems
- Experience of organising workshops and / or events
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information
- Project Management experience
Desirable
- Experience of working within the NHS
- Experience of NHS computer systems
Person Specification
Education and Training
Essential
- Educated to degree Level or equivalent experience
- GCSE A-C English & Maths or equivalent
- Project Management qualification
- Evidence of CPD
Knowledge and Skills
Essential
- Advanced Skills in desktop applications in particular Microsoft Office
- Advanced keyboard skills
- Strong numeracy skills
- Understanding of and commitment to equality of opportunity and good working relationships
- Understanding of Confidentiality and Data Protection Act
- Excellent interpersonal communication skills, written, verbal and presentation
- Capable of reaching timely and effective decisions based on appropriate use of information
- Ability to analyse, investigate and resolve data queries
- Ability to work without supervision
- Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines
- Ability to collate and analyse data including use of pivot tables and graphs
- Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to a service users and staff across a wide range of organisations
- Ability to work under pressure in a busy working environment and able to multi-task
- Effective team working
- Minute taking
- Ability to organise information logically and systematically
- Able to work autonomously or as part of a team
- Ability to work to tight deadlines
Desirable
- Knowledge of Cancer Waiting Times
Experience
Essential
- Significant administrative/ secretarial experience including initiating and maintaining office systems
- Experience of organising workshops and / or events
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information
- Project Management experience
Desirable
- Experience of working within the NHS
- Experience of NHS computer systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
