Orthotic Admin Officer Queen Mary's Hospital

Job summary

This is a stand alone administrative role, working closely with the Orthotist. As a member of the Orthotic Team, they participate in the administration and organisation of the day-to-day Orthotic service at Queen Mary's Hospital.

Liaising with patients, Orthotists, GPs, Consultants and Clinical Departments ensuring a smooth, efficient and cost effective service is maintained.

Sharing the responsibility for effective communication at all times with both internal and external agencies.

For providing a quality service to internal and external customers at all times.

For promoting the Orthotics Department and the Trust as a whole, in the most positive manner to patients, visitors, the local community, voluntary and other organisations, and other Trust staff at all times.

Main duties of the job

Maintain accurate documentation and information systems both manually and by using the department's internal ClinicSmart computer system for the ordering and supply of orthoses to patients.

Assist with processing of invoices, progress chasing of appliances with the supply companies.

Collection of prescription charges from patients.

Assists with the booking of patient's appointments for multiple clinic sessions, liaising with Orthotist, Breast Nurses, Physiotherapists, GPs and Consultants where appropriate.

Ensures patients records are used and stored appropriately, whether written or on the computer.

Book transport when appropriate and liaise with ambulance services and other organisations.

Compliance with departmental policies, procedures, and guidelines.

Receives patients when they attend the clinic, ensuring they are kept informed of their progress and that their needs for comfort, privacy, dignity and safety are met in accordance with the Patients Charter and other Trust Standards.

Assist with the checking of appliances on receipt from the supply company to ensure they meet safety, quality and delivery standards.

Work flexibly to cover agreed extra hours i.e. support staff vacancies etc.

About us

We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.

We are dedicated to using our Continuous Quality Improvement (CQI) approach as our shared organisation model of change to enhance our services and ensure excellence in patient care.

If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.

Employer details

Employer name

Dartford and Gravesham NHS Trust

Address

Queen Mary's Hospital

Frognal Avenue

Sidcup

DA14 6LT

Employer's website

https://www.dgt.nhs.uk/working-for-us (Opens in a new tab)

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Employer details

Employer name

Dartford and Gravesham NHS Trust

Address

Queen Mary's Hospital

Frognal Avenue

Sidcup

DA14 6LT

Employer's website

https://www.dgt.nhs.uk/working-for-us (Opens in a new tab)

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