Job summary
We are looking for an organised and polite member of staff to work alongside the team providing admin support to include filing, answering the telephone and general computer tasks including excel, word and inputting audit data.
Main duties of the job
Good telephone manner, data inputting, filing, ability to take and relay messages to staff
Filing
Data handling/inputting
Telephone handling
General admin and clerical duties
Good understanding of excel, word.
About us
We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.
We are dedicated to using our Continuous Quality Improvement (CQI) approach as our shared organisation model of change to enhance our services and ensure excellence in patient care.
If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.
Job description
Job responsibilities
Handle general telephone enquiries, provide appropriate responses and refer on toother members of staff if necessary.
To provide clerical support, i.e. filing, photocopying, scanning and general typing
Respond to queries from GPs and GP practices
Deal with complaints, escalating as appropriate
Filing of patient notes in accordance with policies
Collecting and transferring patient notes from ward areas/departments
Organising team meetings and taking minutes
To input, retrieve and collate information using Departmental and Trust computersystems including assisting with data input
To identify and participate in audits within the department
To adhere to all departmental standard operating procedures, policies and health andsafety regulations.
To keep the workplace and work areas clean and tidy
Emailing referrals to outside organisations such as, community services
Arrange GP appointments for patients ongoing care
Job description
Job responsibilities
Handle general telephone enquiries, provide appropriate responses and refer on toother members of staff if necessary.
To provide clerical support, i.e. filing, photocopying, scanning and general typing
Respond to queries from GPs and GP practices
Deal with complaints, escalating as appropriate
Filing of patient notes in accordance with policies
Collecting and transferring patient notes from ward areas/departments
Organising team meetings and taking minutes
To input, retrieve and collate information using Departmental and Trust computersystems including assisting with data input
To identify and participate in audits within the department
To adhere to all departmental standard operating procedures, policies and health andsafety regulations.
To keep the workplace and work areas clean and tidy
Emailing referrals to outside organisations such as, community services
Arrange GP appointments for patients ongoing care
Person Specification
Education and Training
Essential
- Good secretarial education to GCSE or equivalent Computer skills including ability to use Microsoft Word, Outlook, Excel and PowerPoint Good level of numeracy Good spoken and written English
Desirable
- RSA Stage 2 Office Skills or other formal qualification in admin and clerical duties
Knowledge and Skills
Essential
- Excellent communication skills both written and verbal Standard IT skills including Microsoft packages Excellent team worker
Desirable
- Knowledge of discharge planning process
Experience
Essential
- Admin/secretarial experience Working knowledge of Microsoft Word, Outlook, Excel and Powerpoint Excellent communication skills and ability to liaise with patients and staff at all levels
Desirable
- Previous NHS work experience
Personal Attributes
Essential
- Ability to organise and prioritise own work Ability to work accurately and efficiently especially for numerical and written formats Ability to demonstrate initiative for ideas in implementation of news systems to improve efficiencies in working
Desirable
- Ability to work under pressure.
Person Specification
Education and Training
Essential
- Good secretarial education to GCSE or equivalent Computer skills including ability to use Microsoft Word, Outlook, Excel and PowerPoint Good level of numeracy Good spoken and written English
Desirable
- RSA Stage 2 Office Skills or other formal qualification in admin and clerical duties
Knowledge and Skills
Essential
- Excellent communication skills both written and verbal Standard IT skills including Microsoft packages Excellent team worker
Desirable
- Knowledge of discharge planning process
Experience
Essential
- Admin/secretarial experience Working knowledge of Microsoft Word, Outlook, Excel and Powerpoint Excellent communication skills and ability to liaise with patients and staff at all levels
Desirable
- Previous NHS work experience
Personal Attributes
Essential
- Ability to organise and prioritise own work Ability to work accurately and efficiently especially for numerical and written formats Ability to demonstrate initiative for ideas in implementation of news systems to improve efficiencies in working
Desirable
- Ability to work under pressure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
