Job summary
1 x 37.5 hours post and 1 x 30 hours post
Are you a receptionist who is passionate about providing excellent customer service to patients/carers/relatives
An exciting opportunity has arisen for a Band 2 Receptionist to work in Poplar Urology Out Patients Department at Darent Valley Hospital. You will be working with colleagues and other health care personnel within the team who are qualified and unqualified to ensure smooth running of clinics and the delivery of all appropriate forms of patient care according to outpatient clinic standard and Trust policies, procedures and guidelines. You will be need to liaise with medical staff, nurses, health records staff and other departments as appropriate, in order to provide an excellent standard of care and customer service.
This position will not be supported for visa sponsorship. All applicants are expected to have valid right to work document to work in the UK when applying for this position.
Please note, this post may close earlier than the given closing date once a sufficient number of applications have been received.
Main duties of the job
We are looking for you to apply if you are a motivated clinical receptionist, with knowledge and experience in an acute or primary care setting. You will have excellent interpersonal, IT and communication skills with the ability to organise, manage and plan your workload effectively. You will need to be dedicated and passionate in your role working with patients/ carers/ relatives including those who may have specific needs such as mentally and /or physically impaired, young children, the elderly, the very ill, non-English speaking or hearing or visually impaired.
You will need to be energetic and dedicated in working, As The post holder will be responsible for designated clinics, including the preparation and storage of notes, the reception and discharge of patients, without supervision or direction
About us
We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.
We are dedicated to using our Continuous Quality Improvement (CQI) approach as our shared organisation model of change to enhance our services and ensure excellence in patient care.
If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.
Job description
Job responsibilities
Key Responsibilities:
Provide an effective face to face/telephone reception service
Register/book-in patients on the PAS computer system, ensuring that all details are correct and duplicates are avoided.
Direct patients / visitors to other departments and locations as required
Responsible for dealing with all queries, either via telephone or face to face promptly
Order and track all hospital case notes in and out of the department using the PAS system.
Deal with all enquiries in a professional manner in accordance with the Trusts data protection policy and referring to the appropriate department.
Receive monthly lists of incorrect/unknown GPs and Post Codes for updating on PAS via the NHS Spine Tracing System.
Check the path lab to ensure bloods have been requested online.
Access the NHS Spine in order to check GP addresses on the Tracing System. Up-date PAS to ensure GPs receive an attendance letter.
Liaise with medical records with regard to duplicate records.
Prepare clinic notes in advance for all clinicians. Print clinic lists and prepare each set of notes with history sheets relevant for the specific clinic
Assist in ensuring all necessary material resources are available for clinic sessions.
Maintain adequate stationery stock, advising the supervisor when orders are required.
Responsible for completion of general administration tasks, as required, ensuring continuity of service is maintained including filing, photocopying, fault reporting (i.e. photocopier or fax machine)
Receive complaints, either in person or over the telephone and pass to the relevant person.
Report any accidents or incidents to the Nurse in Charge
Provide cover for annual leave and sickness in order to provide a 5 day a week service
Reconcile the clinic at the end of the session, taking appropriate action on patients who did not attend (DNAs) or cancelled their appointment.
Attend and participate in department meetings
Please see attached job description for more information.
Job description
Job responsibilities
Key Responsibilities:
Provide an effective face to face/telephone reception service
Register/book-in patients on the PAS computer system, ensuring that all details are correct and duplicates are avoided.
Direct patients / visitors to other departments and locations as required
Responsible for dealing with all queries, either via telephone or face to face promptly
Order and track all hospital case notes in and out of the department using the PAS system.
Deal with all enquiries in a professional manner in accordance with the Trusts data protection policy and referring to the appropriate department.
Receive monthly lists of incorrect/unknown GPs and Post Codes for updating on PAS via the NHS Spine Tracing System.
Check the path lab to ensure bloods have been requested online.
Access the NHS Spine in order to check GP addresses on the Tracing System. Up-date PAS to ensure GPs receive an attendance letter.
Liaise with medical records with regard to duplicate records.
Prepare clinic notes in advance for all clinicians. Print clinic lists and prepare each set of notes with history sheets relevant for the specific clinic
Assist in ensuring all necessary material resources are available for clinic sessions.
Maintain adequate stationery stock, advising the supervisor when orders are required.
Responsible for completion of general administration tasks, as required, ensuring continuity of service is maintained including filing, photocopying, fault reporting (i.e. photocopier or fax machine)
Receive complaints, either in person or over the telephone and pass to the relevant person.
Report any accidents or incidents to the Nurse in Charge
Provide cover for annual leave and sickness in order to provide a 5 day a week service
Reconcile the clinic at the end of the session, taking appropriate action on patients who did not attend (DNAs) or cancelled their appointment.
Attend and participate in department meetings
Please see attached job description for more information.
Person Specification
Knowledge and Skills
Essential
- Computer literate
- Keyboard skills
- Able to work on own initiative or as part of a team
- Able to prioritise own workload
- Excellent interpersonal skills
- Excellent communication skills both verbal and written
- Excellent organisational skills
- Knowledge of admin processes
- Confident in the use of Microsoft Office programmes including Word, Excel and Outlook
Desirable
- Knowledge of the clinical environment and terminology.
- Awareness of NHS computer systems
Education and Training
Essential
- Good level of general education including English and Maths.
Desirable
Experience
Essential
- Experience working in a customer focussed environment
Desirable
- Previous Reception experience
- Previous NHS Clerical experience
- Customer care experience
Person Specification
Knowledge and Skills
Essential
- Computer literate
- Keyboard skills
- Able to work on own initiative or as part of a team
- Able to prioritise own workload
- Excellent interpersonal skills
- Excellent communication skills both verbal and written
- Excellent organisational skills
- Knowledge of admin processes
- Confident in the use of Microsoft Office programmes including Word, Excel and Outlook
Desirable
- Knowledge of the clinical environment and terminology.
- Awareness of NHS computer systems
Education and Training
Essential
- Good level of general education including English and Maths.
Desirable
Experience
Essential
- Experience working in a customer focussed environment
Desirable
- Previous Reception experience
- Previous NHS Clerical experience
- Customer care experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
