Job summary
A fantastic opportunity has arisen for those looking for a new challenge as we have 1.93 Band 4 Flow Coordinator roles (1 Full time Permanent and 1 part time FTC for 6 months), to work alongside the ward teams to actively support efficient patient flow and delivering an exceptional patient experience.
You will need to have excellent communication skills for timely and accurate management of the patient journey, ensuring any blockages or delays are escalated for support. You will need to be confident to liaise across all professional disciplines, as you will be working in collaboration with colleagues across teams and departments to ensure investigations are progressed, EDNs are completed, TTOs made available and transport arrangements are in place, so that when a patient no longer meets the criteria to reside, they are able to move to the Discharge Lounge, if suitable, and leave the building within 1 to 2 hours.
You will also need to ensure that the hospital system and Miya board is kept up to date and that appropriate paperwork is available to the clinical staff.
You will need to be able to work in a calm, logical, organised and methodical way whilst being able to multi-task in a busy environment to manage patient pathways.
This is an excellent development opportunity in a role that will ensure that our patients receive the highest quality of healthcare in the timeliest manner.
Main duties of the job
The post holder will provide support to the nurse in charge of their allocated wards in dealing with patient flow. They will work alongside the Multidisciplinary Team (MDT) to ensure that effective discharge planning and communication are maintained in order to provide a smooth, timely patient flow and discharge from hospital.
They will be responsible for pro-actively facilitating the administrative components of discharge and completion of discharge documentation within their cohort of patients.
They must be able to work on their own and as part of a MDT
About us
We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.
We are dedicated to using our Continuous Quality Improvement (CQI) approach as our shared organisation model of change to enhance our services and ensure excellence in patient care.
If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.
Job description
Job responsibilities
Clinical responsibilities:
To lead on facilitating discharges in a timely manner within their allocated wards
To walk frequently across all allocated medical wards/areas within the MCEC Division to gain predicted/actual patient discharges, negotiate patient allocation, collate infection control status/updates and any relevant patient length of stay information.
Develop positive working relationships with clinical and non-clinical staff, patients, and carers, demonstrating respect, empathy and consideration. This may involve using skills where patients have difficulties in communication and where sensitive information is being discussed.
Attend their allocated wards board rounds regularly each week to identify delays in the patients pathway which they may assist in unblocking or escalate to the Senior Patient Flow Co-ordinator such as scan appointments, investigations, specialty reviews etc.
Assist the Senior Patient Flow co-ordinator in identifying patients on their wards who may be suitable to go to either the discharge lounge or Ready for Discharge Ward.
Job description
Job responsibilities
Clinical responsibilities:
To lead on facilitating discharges in a timely manner within their allocated wards
To walk frequently across all allocated medical wards/areas within the MCEC Division to gain predicted/actual patient discharges, negotiate patient allocation, collate infection control status/updates and any relevant patient length of stay information.
Develop positive working relationships with clinical and non-clinical staff, patients, and carers, demonstrating respect, empathy and consideration. This may involve using skills where patients have difficulties in communication and where sensitive information is being discussed.
Attend their allocated wards board rounds regularly each week to identify delays in the patients pathway which they may assist in unblocking or escalate to the Senior Patient Flow Co-ordinator such as scan appointments, investigations, specialty reviews etc.
Assist the Senior Patient Flow co-ordinator in identifying patients on their wards who may be suitable to go to either the discharge lounge or Ready for Discharge Ward.
Person Specification
Knowledge/skills
Essential
- Good communication skills
- Knowledge of medical terminology
- Basic IT skills - database, word processing, Excel
- Office/Clerical knowledge
- Basic knowledge of the NHS
- Able to prioritise workload/time manage and work under own initiative and as part of a team
- Good organisational skills
- Ability to maintain confidentiality and discretion at all times when dealing with sensitive information
- Ability to be flexible as workload demands
education/professional
Essential
- Good basic education
- NVQ level 3 in health and social care or relevant experience.
Desirable
- Customer care training
- Evidence of further study/development
Experience
Essential
- Previous experience of working with the public/and, or, patients in a healthcare environment
- Experience of working with a range of professional across a number of settings
- Previous administration and organisational experience
- Ability to create and maintain systems from which information can be reproduced
personal attributes
Essential
- Ability to work under pressure
- Self-motivated and enthusiastic with a commitment to personal development
- Confident, articulate with calm disposition
- Professional demeanour
- Punctual, effective time management
Person Specification
Knowledge/skills
Essential
- Good communication skills
- Knowledge of medical terminology
- Basic IT skills - database, word processing, Excel
- Office/Clerical knowledge
- Basic knowledge of the NHS
- Able to prioritise workload/time manage and work under own initiative and as part of a team
- Good organisational skills
- Ability to maintain confidentiality and discretion at all times when dealing with sensitive information
- Ability to be flexible as workload demands
education/professional
Essential
- Good basic education
- NVQ level 3 in health and social care or relevant experience.
Desirable
- Customer care training
- Evidence of further study/development
Experience
Essential
- Previous experience of working with the public/and, or, patients in a healthcare environment
- Experience of working with a range of professional across a number of settings
- Previous administration and organisational experience
- Ability to create and maintain systems from which information can be reproduced
personal attributes
Essential
- Ability to work under pressure
- Self-motivated and enthusiastic with a commitment to personal development
- Confident, articulate with calm disposition
- Professional demeanour
- Punctual, effective time management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
