Data Quality Administrator

Job description

Job responsibilities

The post holder will support the Business Intelligence Team to provide comprehensive and quality information support to the Trust. The post holder will deliver this support by running routine (daily and weekly) Data Quality reports and correcting any Data Quality issues, identifying new issues and responding to CCG challenges. The post holder must be able to use reporting services to identify discrepancies in Admitted Patient Care.

The post holder will be required to demonstrate and develop a high level of understanding of the importance of Data Quality and Data Protection throughout the Trust including lending support to administrative staff and clinicians.

The post holder will need to plan and organise their workload to meet the National timetable to respond to CCG queries. The delivery of this timeline is critical and the post holder will need to be able to juggle last minute requests and ad hoc pieces of work to ensure that the deadlines are met every month.

The post holder will need to identify the nature of the query, investigate the data and identify whether the challenge is correct. This may entail liaising with key personnel within the service areas to confirm the activity that occurred, often mentoring staff to support training needs where there are frequent challenges occurring.

The post holder may be required to create reports that are presented to the relevant data quality group, identifying key trends in challenges and DQ where there may be opportunity to carry out training to support correct data entry at source.

The post holder will be responsible for maintaining the Admitted Patient Care information held on the Patient Administration System (PAS), this includes Admissions, Transfers and Discharges. They must ensure the accuracy and data quality of this information which is essential for Payment by Results and internal and external reporting.

The role will involve investigating processes relating to data capture and entry into systems. Duties will include providing data quality support, outside the routine reporting, to the Business Intelligence Team and the Trust.

The post holder will use the current library of Data Quality Reports, in addition to supporting the Data Quality Lead on identifying Data Quality issues and developing new Data Quality Processes and Reports.

The post holder will need to correct the information errors on PAS which are identified by the Data Quality Reports or issues raised by the Business Intelligence team or other departments within the Trust.

The post holder will have joint responsibility for resolving monthly demographic challenges received from the CCG.

The post holder will be required, as necessary, to use NHS SPINE Summary Care Record to search and confirm patient details.

A key aspect of the role will be to provide assistance in key areas of the information governance agenda and support the Business Intelligence Team in delivering improved data quality throughout the Trust.

To liaise with the Business Intelligence Team, Training, Wards and other departments, as necessary, in order to provide in-depth knowledge to identify areas which require data quality improvement and assist such improvement projects until completion.

Please see attached job description for further information.

Person Specification

Education and Training

Essential

• Educated to A Level or equivalent
• Educated to GCSE level or equivalent with a C or above in Maths and English

Knowledge and Skills

Essential

• Good working knowledge of Microsoft Excel and Computer Literacy Skills
• Demonstrate the importance of Data Quality and the impact it can have on patient records and Data Analysis
• Skilled at interpersonal communication
• Good knowledge of legislation related to data protection and release of confidential information
• Demonstrate understanding regarding the importance of patient confidentiality and data protection

Desirable

• Knowledge of the European Computer Driving Licence or equivalent
• Good working knowledge of NHS IT System

Experience

Essential

• Experience of working in a Data Quality role
• Proven ability of high attention to detail
• Use of computer systems with an excellent data entry quality
• Able to accurately and efficiently input and retrieve information on a computerised system whilst adhering to local and national policies and guidelines
• Experience of working without close supervision and multitasking to tight deadlines
• Personal ability to motivate other people in order to achieve progress
• Experience of working in an NHS environment
• Experience of working with MS Access forms
• Proven ability for all-round organisational skills
• Capable of reaching timely and effective decisions based on the appropriate use of information
• Able to analyse, investigate and resolve queries, where there are a number of options
• Excellent command of English for all personal, written and electronic forms of communications
• Excellent interpersonal communication skills, written, verbal and presentational
• Experience of decision-making on own initiative and by liaising with colleagues

Desirable

• Experience of working in an NHS environment
• Experience of working with MS Access forms

Personal Attributes

Essential

• Able to work autonomously to achieve agreed objectives
• A methodical and logical approach to problem solving quickly and practically
• Able to organise and prioritise work
• Excellent time management
• To be diplomatic and able to interact with people at all levels
• An aptitude for highly detailed and accurate work
• Able to work as part of a team, have excellent client service skills and a flexible approach to work
• Able to work collaboratively and cooperatively with managers, colleagues and external agencies
• Able to work to tight deadlines
• Willingness to learn
• Able to work on own initiative
• Demonstrate ability to meet the Trust Values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dartford and Gravesham NHS Trust

Address

Darent Valley Hospital

Darenth Wood Road

Dartford

DA28DA

Employer's website

https://www.dgt.nhs.uk/working-for-us (Opens in a new tab)