Job summary
Are you passionate about Quality Improvement? Would you like to be part of establishing a cross boundary team and approach to Quality Improvement? Do you have the enthusiasm and mind-set to help people to embed Quality Improvement practices into their everyday work through coaching? Look no further and apply to join our Continuous Quality Improvement (CQI) Team as a Quality Improvement Catalyst!
This role will be pivotal in helping us to establish a culture of continuous improvement across our organisation and beyond.
The role will include; training and coaching staff of all levels, facilitating workshops and creativity and innovation sessions, working with leaders to establish improvement practices and much more. You will also have the opportunity to work with partners of Dartford and Gravesham Trust to build joined up processes and to build individual and team skills.
About you:
You will have a passion for improvement and enthusiasm that can inspire others. You will have a coaching mind-set, able to motivate and encourage others to achieve success. You will be a team player - focused on helping the team and the organisation to achieve their goals by working collaboratively towards common goals. Perhaps you are an experienced clinician, admin and clerical or other professional looking for a new challenge.
Main duties of the job
The CQI Catalyst will play a key role in establishing a culture of continuous improvement across the Trust and beyond. The two main focus areas for the CQI Catalyst within the CQI Team are:
- Providing direct support and coaching to frontline services; facilitating the use of improvement tools and approaches and working with teams collaboratively to embed QI practices to deliver the highest quality outcomes for our patients
- Building capability and capacity in our workforce through the delivery of improvement courses and improvement events, and via the establishment of the Improvement and Innovation Academy for creativity and innovation.
About us
We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.
We are dedicated to using our Continuous Quality Improvement (CQI) approach as our shared organisation model of change to enhance our services and ensure excellence in patient care.
If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.
Job description
Job responsibilities
Key areas of achievement:
To provide CQI coaching to all staff across the Trust and to our partners
To effectively translate CQI skills to those with whom they work, both internally and externally to the Trust
To provide support to frontline teams to establish daily rhythms of QI practice
To support divisions and services in the adoption of the DGT Improvement Method in order to meet operational and strategic goals at both service and Trust level
To work to continually develop their own practice, learning from others from within and externally to the team proactively
To effectively translate pathways into detailed process maps and use them as catalysts for communication about transformation
To work collaboratively with service users, clinicians, managers and external partners to transform services, building strong and lasting relationships
Work with internal teams and stakeholders at all levels of the organisation
Ensure continuous improvement activities are delivered in accordance with the Trusts values and within the principles of the CQI Team
Please see attached job description for more information.
Job description
Job responsibilities
Key areas of achievement:
To provide CQI coaching to all staff across the Trust and to our partners
To effectively translate CQI skills to those with whom they work, both internally and externally to the Trust
To provide support to frontline teams to establish daily rhythms of QI practice
To support divisions and services in the adoption of the DGT Improvement Method in order to meet operational and strategic goals at both service and Trust level
To work to continually develop their own practice, learning from others from within and externally to the team proactively
To effectively translate pathways into detailed process maps and use them as catalysts for communication about transformation
To work collaboratively with service users, clinicians, managers and external partners to transform services, building strong and lasting relationships
Work with internal teams and stakeholders at all levels of the organisation
Ensure continuous improvement activities are delivered in accordance with the Trusts values and within the principles of the CQI Team
Please see attached job description for more information.
Person Specification
Education and Training
Essential
- Educated to degree level or ability to function and practice at degree level
- Evidence of continuing professional development in Quality Improvement
- Evidence of significant experience practicing improvement methodology (e.g. Lean, IHI model for improvement) at practitioner/ green level or equivalent
- Detailed understanding of the NHS
Knowledge and Skills
Essential
- Advanced communication skills both written (complex report writing) and spoken, including expert facilitation skills
- Ability to present effectively to large groups including senior staff and external professional bodies
- Ability to influence, negotiate with, and motivate senior managers and clinicians to enable the delivery of change programmes through developing and maintaining close working relationships
- Manage and work through conflict situations
- Advanced analytical and judgement skills including understanding and application of complex statistical and numerical data.
- Highly proficient in the use of Microsoft products including Word, Excel, Visio and PowerPoint
- To manage workload effectively in light of competing priorities and tight deadlines
- Demonstrate the skills to develop short, mid and long-term plans that may involve major changes to service delivery cross the organisation or across organisational boundaries
- Knowledge and understanding of the changing NHS environment, strategy and policy agenda
Experience
Essential
- Experience of delivering a patient or customer focused service
- Experience of delivering training to wide and varied stakeholders at all levels
- Experience of leading and or managing others through change
- Experience of working in an autonomous way, working within defined parameters to meet defined objectives
- Experience of working with and influencing multiple stakeholders and securing their engagement
- Experience of working across organisational boundaries and with multiple services to secure change
- Evidence of the ability to persuade teams to take on new ways of working and to consistently challenge the status quo
- Experience of working in the NHS or a robust understanding of the NHS and the infrastructure
- Proven record of on time delivery of goals and objectives
Desirable
- Experience facilitating improvement workshops and events
- Effective leadership and coaching of improvement activities
- Experience of managing budgets
Personal Attributes
Essential
- Able to build personal and professional credibility to win support and achieve the Academy goals
- Flexible and adaptable, working on-site and remotely depending on the service needs
- Creative, passionate and engaging with enthusiasm and energy
- Must be able to concentrate for considerable periods of time on complex, intellectually challenging matters
- Dealing with complex and/or sensitive information
- Dealing with unpredictable situations
- Dealing with complex staffing issues including disciplinary matters
- Resilience and a strong results focus
- Commitment to equalities and the promotion of diversity in the work place
- Able to set and sustain the pace of complex change
- Can evidence innovative and strategic thinking abilities
- Can demonstrate leading, motivating and inspiring others, both directly and indirectly
Person Specification
Education and Training
Essential
- Educated to degree level or ability to function and practice at degree level
- Evidence of continuing professional development in Quality Improvement
- Evidence of significant experience practicing improvement methodology (e.g. Lean, IHI model for improvement) at practitioner/ green level or equivalent
- Detailed understanding of the NHS
Knowledge and Skills
Essential
- Advanced communication skills both written (complex report writing) and spoken, including expert facilitation skills
- Ability to present effectively to large groups including senior staff and external professional bodies
- Ability to influence, negotiate with, and motivate senior managers and clinicians to enable the delivery of change programmes through developing and maintaining close working relationships
- Manage and work through conflict situations
- Advanced analytical and judgement skills including understanding and application of complex statistical and numerical data.
- Highly proficient in the use of Microsoft products including Word, Excel, Visio and PowerPoint
- To manage workload effectively in light of competing priorities and tight deadlines
- Demonstrate the skills to develop short, mid and long-term plans that may involve major changes to service delivery cross the organisation or across organisational boundaries
- Knowledge and understanding of the changing NHS environment, strategy and policy agenda
Experience
Essential
- Experience of delivering a patient or customer focused service
- Experience of delivering training to wide and varied stakeholders at all levels
- Experience of leading and or managing others through change
- Experience of working in an autonomous way, working within defined parameters to meet defined objectives
- Experience of working with and influencing multiple stakeholders and securing their engagement
- Experience of working across organisational boundaries and with multiple services to secure change
- Evidence of the ability to persuade teams to take on new ways of working and to consistently challenge the status quo
- Experience of working in the NHS or a robust understanding of the NHS and the infrastructure
- Proven record of on time delivery of goals and objectives
Desirable
- Experience facilitating improvement workshops and events
- Effective leadership and coaching of improvement activities
- Experience of managing budgets
Personal Attributes
Essential
- Able to build personal and professional credibility to win support and achieve the Academy goals
- Flexible and adaptable, working on-site and remotely depending on the service needs
- Creative, passionate and engaging with enthusiasm and energy
- Must be able to concentrate for considerable periods of time on complex, intellectually challenging matters
- Dealing with complex and/or sensitive information
- Dealing with unpredictable situations
- Dealing with complex staffing issues including disciplinary matters
- Resilience and a strong results focus
- Commitment to equalities and the promotion of diversity in the work place
- Able to set and sustain the pace of complex change
- Can evidence innovative and strategic thinking abilities
- Can demonstrate leading, motivating and inspiring others, both directly and indirectly
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
