Job summary
To work as a supporting member of the Paediatric Haemoglobinopathy Team, under the supervision of the Specialists Haemoglobinopathy Nurses. The post holder should also provide support in maintaining a stable and safe clinical and administrative paediatric environment. The post holder must also communicate effectively with all members of the multi professional team, children and young people with Haemoglobinopathy and their families. The post holder will be able to deal with routine enquiries and information, documenting and referring onto either Specialist Nurses or other professionals as appropriate.
Main duties of the job
To provide a comprehensive, confidential and high quality administrative and clinical support service to the Paediatric Haemoglobinopathy Service under the supervision of Paediatric Haemoglobinopathy Clinical Nurse Specialist. The job will involve patient contact on the telephone and face to face within a clinical environment
The post will require independent working following agreed guidelines within the Paediatric Haemoglobinopathy Service. It will require the post holder to prioritise their own work load and to use their initiative.
To be an active member in planning and progression of the Paediatric Haemoglobinopathy Service services and implement service improvement.
About us
We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities.
If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. Due to the government regulations for mandatory vaccinations for COVID-19 for NHS employees, it has been necessary to take significant steps to protect the health and safety of our staff and our patients. In order to comply with our duty of care, we require all of our staff to be fully vaccinated against COVID-19. Your vaccination status will be a condition of your employment and evidence of vaccination will be obtained during the recruitment process, unless you are medically exempt.
Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.
Job description
Job responsibilities
Clinical responsibilities:
- Maintain the dignity and respect of patients at all times.
- Maintain a safe environment for children, young people, families, visitors and other staff.
- Maintain excellent communication with patients, relatives and their families, as well as members of the multi-disciplinary team regarding all aspects of care and demonstrate a variety of communication skills in accordance with the client group and in line with Trust policies and procedures.
- Deal appropriately with all telephone calls, correspondence, direct contact with patients, relatives and internal/external staff, referring on to the relevant member of the Paediatric Haemoglobinopathy Service; using judgement and discretion where necessary
- Provide administrative support to the team. Including using PAS and other systems to book and outcome clinics. Re organise and re structure clinics due to service change and consultant and nurse capacity
- To give basic advice to patients parents, health professionals and the general public as guided by the specialist nurse and accurately record information in the patients notes or internal system. Maintains confidentiality at all times ensuring that information is only given out as instructed by a registered nurse or doctor
- Ensuring that appointments are made in a timely and appropriate manner involving the booking, amending or cancelling of appointments using the patient Administration System (PAS) liaising with adult and paediatric medical secretarial teams.
- Works on own initiative and prioritises own workload seeking advice and escalating issues when required.
- Respond appropriately to emergency situations escalating to senior member of team and supporting families appropriately.
- To be the first point of contact to children and their families under the care of the Paediatric Haemoglobinopathy
- Maintain accurate administrative documentation and information systems both manually and by using the computer system
- Participate in audits of services
- Make sure clinics are prepared, documents are printed for Nurse led clinics patients notes are ready for clinics and requested from Health records as necessary
- Set up clinic rooms for both consultant and nurse led clinics. Including ensuring room has relevant equipment and information
- Assist in the holistic care of the child as required under the supervision of the specialist nurse. May include weighing and monitoring of oxygen saturation levels.
- Prepare and send letters or emails to patients, their families, GPS and outside agencies.
- Organise educational events under guidance from the Specialist Nurses e.g. study days, training days. This might include preparing information, booking venues and communicating details.
- Assist with preparing prescriptions and delivering to pharmacy
- Report any concerns to the Specialist Nurse in relation to child protection. Liaise with named nurse or named doctor as appropriate.
- Chaperone children, as requested by the Specialist Nurse or by the consultant.
- Report any accidents or incidents to the Specialist Nurse
- Is aware of the location of emergency and resuscitation equipment and appropriate procedures
- Assist in maintaining a safe environment for children and families, visitors and other staff, as required by the Health and Safety at Work Act, Health and Safety policy, Risk Management policy and COSHH regulations
- Help with the design of booklets/information in relation to the Haemoglobinopathy Service
- Help with the design of online support/ webpage for parents/carers who have a baby/children with Haemoglobinopathy Disease.
- Maintain confidentiality at all times ensuring that information is only given out as instructed by a registered nurse or doctor.
Job description
Job responsibilities
Clinical responsibilities:
- Maintain the dignity and respect of patients at all times.
- Maintain a safe environment for children, young people, families, visitors and other staff.
- Maintain excellent communication with patients, relatives and their families, as well as members of the multi-disciplinary team regarding all aspects of care and demonstrate a variety of communication skills in accordance with the client group and in line with Trust policies and procedures.
- Deal appropriately with all telephone calls, correspondence, direct contact with patients, relatives and internal/external staff, referring on to the relevant member of the Paediatric Haemoglobinopathy Service; using judgement and discretion where necessary
- Provide administrative support to the team. Including using PAS and other systems to book and outcome clinics. Re organise and re structure clinics due to service change and consultant and nurse capacity
- To give basic advice to patients parents, health professionals and the general public as guided by the specialist nurse and accurately record information in the patients notes or internal system. Maintains confidentiality at all times ensuring that information is only given out as instructed by a registered nurse or doctor
- Ensuring that appointments are made in a timely and appropriate manner involving the booking, amending or cancelling of appointments using the patient Administration System (PAS) liaising with adult and paediatric medical secretarial teams.
- Works on own initiative and prioritises own workload seeking advice and escalating issues when required.
- Respond appropriately to emergency situations escalating to senior member of team and supporting families appropriately.
- To be the first point of contact to children and their families under the care of the Paediatric Haemoglobinopathy
- Maintain accurate administrative documentation and information systems both manually and by using the computer system
- Participate in audits of services
- Make sure clinics are prepared, documents are printed for Nurse led clinics patients notes are ready for clinics and requested from Health records as necessary
- Set up clinic rooms for both consultant and nurse led clinics. Including ensuring room has relevant equipment and information
- Assist in the holistic care of the child as required under the supervision of the specialist nurse. May include weighing and monitoring of oxygen saturation levels.
- Prepare and send letters or emails to patients, their families, GPS and outside agencies.
- Organise educational events under guidance from the Specialist Nurses e.g. study days, training days. This might include preparing information, booking venues and communicating details.
- Assist with preparing prescriptions and delivering to pharmacy
- Report any concerns to the Specialist Nurse in relation to child protection. Liaise with named nurse or named doctor as appropriate.
- Chaperone children, as requested by the Specialist Nurse or by the consultant.
- Report any accidents or incidents to the Specialist Nurse
- Is aware of the location of emergency and resuscitation equipment and appropriate procedures
- Assist in maintaining a safe environment for children and families, visitors and other staff, as required by the Health and Safety at Work Act, Health and Safety policy, Risk Management policy and COSHH regulations
- Help with the design of booklets/information in relation to the Haemoglobinopathy Service
- Help with the design of online support/ webpage for parents/carers who have a baby/children with Haemoglobinopathy Disease.
- Maintain confidentiality at all times ensuring that information is only given out as instructed by a registered nurse or doctor.
Person Specification
Education and Training
Essential
- NVQ level 3 or equivalent experience
- Educated to GCSE level or equivalent
- Care Certificate
- Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook
- In house patient information system (PAS)
- Phlebotomy competent
- Education and training in Haemoglobinopathy/Sickle Cell Diseases.
- Evidence of CPD
Knowledge and Skills
Essential
- Knowledge of child health, development and protection
- Understanding safeguarding issues
- Basic knowledge about Haemoglobinopathy/Sickle Cell Diseases
- Understanding of working with agencies/multidisciplinary working
- Excellent communication skills
- Knowledge of venepuncture and cannulation
- Able to work within a team prioritise workload with minimal supervision
Desirable
- Competent in setting up and using databases
Experience
Essential
- Experience of working in a multidisciplinary team within a health care setting
- Minimum of 3 years administrative experience within the NHS
- Experience of planning & organising clinics, events & study days
Personal Attributes
Essential
- Flexible and adaptable approach
- Professional
- Self awareness of own limits and seeks support and advice when needed.
- Good networker
- Empathetic attitude
- Works well under pressure
Person Specification
Education and Training
Essential
- NVQ level 3 or equivalent experience
- Educated to GCSE level or equivalent
- Care Certificate
- Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook
- In house patient information system (PAS)
- Phlebotomy competent
- Education and training in Haemoglobinopathy/Sickle Cell Diseases.
- Evidence of CPD
Knowledge and Skills
Essential
- Knowledge of child health, development and protection
- Understanding safeguarding issues
- Basic knowledge about Haemoglobinopathy/Sickle Cell Diseases
- Understanding of working with agencies/multidisciplinary working
- Excellent communication skills
- Knowledge of venepuncture and cannulation
- Able to work within a team prioritise workload with minimal supervision
Desirable
- Competent in setting up and using databases
Experience
Essential
- Experience of working in a multidisciplinary team within a health care setting
- Minimum of 3 years administrative experience within the NHS
- Experience of planning & organising clinics, events & study days
Personal Attributes
Essential
- Flexible and adaptable approach
- Professional
- Self awareness of own limits and seeks support and advice when needed.
- Good networker
- Empathetic attitude
- Works well under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
