Receptionist / Administrator - Heart Centre

Job summary

Job Summary

Working without supervision, the post holder will be responsible for booking in and discharging patients on the hospital and departmental patient management system.

The post holder will provide effective and efficient clerical support to the Cardiac team as required and will work consistently to provide high quality customer service.

Main duties of the job

Welcome patients in a polite and courteous manner, checking and confirming their personal details

Responsible for all aspects of clinic administration.

Deal with all telephone enquiries

Ensure all case notes and referral forms are available and prepared, prior to the commencement of the clinic

Assist staff/patients/careers or relatives with enquires

Ensure, post consultation that patients are booked out, follow-up appointments made and arrangements for transport or any investigations are made.

Reconcile the clinic at the end of the session, taking appropriate action on patients who did not attend (DNA`s) or cancelled their appointments.

Arrange appointments for the diagnostic tests

About us

We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.

If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.

Employer details

Employer name

Dartford and Gravesham NHS Trust

Address

Darent Valley Hospital

Darent Wood Road

Dartford

DA2 8DA

Employer's website

https://www.dgt.nhs.uk/working-for-us (Opens in a new tab)

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Employer details

Employer name

Dartford and Gravesham NHS Trust

Address

Darent Valley Hospital

Darent Wood Road

Dartford

DA2 8DA

Employer's website

https://www.dgt.nhs.uk/working-for-us (Opens in a new tab)

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