Service Level Agreement Monitoring (SLAM) Manager

Job description

Job responsibilities

Work closely with the Deputy Head of Income, Financial Planning and Contracts, the SLAM Manager will take a lead role in the development and design of all the SLAM reports and the development of a performance monitoring framework.

Apply initiative and pro-active approach in engaging with operational and clinical staff in the process of validating data, developing models, analyses, formulating a narrative or conclusions used for decision making within the organisation to ensure the results are credible and understood by all key stakeholders.

Interpret and analyse healthcare data in order to identify and financially evaluate opportunities for service transformation and efficiency improvements.

Provide SQL Server expertise to the team, advising colleagues on the most efficient way to extract and process data, and to design reports.

Provide analytic support, relevant evidence and a case for change in the development of long-term strategic improvement initiatives.

Produce clearly documented data documentation quickly and accurately

Through routine interrogation of clinical and operation information, combined with financial and activity data, identify productivity and efficiency opportunities to influence financial or operational decision making.

Develop innovative and creative ways of visually presenting complex operational and clinical information in a way that is meaningful and compels decisions and actions.

Build an expert knowledge and understanding of the trusts capacity across all major resources to inform scenario modelling and impact assessments of various service developments

Work with clinicians and service managers to understand the nature of business of individual service lines in order to enhance relevant financial and statistical analyses.

Produce, organise and share documentation and a visible and clear audit trail to preserve and sustain continuity of knowledge and to prevent a single point of failure.

Advise on the effective use of resources and modernising practices to drive efficiencies, business focus and identification of waste in order to meet the needs of the organisation into the future.

Make use of various sources of benchmarking and best practice protocols to identify unwarranted variation in clinical practice and operational processes.

Identify opportunities to improve the accuracy of coding and data quality.

Work to improve data quality associated with clinical activity. This will involve:

1. Attendance and management of data quality forums,

2. Assistance in development of data workaround processes

3. Management and review of data recording and capturing processes with representatives from clinical directorates

Assist in any statutory exercises, submissions and investigations as required

Work with key partners to ensure accurate and timely data provision and consistent service development

Please see attached job description for more information.

Person Specification

Education and Training

Essential

• Masters Qualification or equivalent level of experience
• Evidence of CPD

Desirable

• Professional Qualification in related field

Knowledge and Skills

Essential

• Good understanding of healthcare activity datasets, financial regime in the NHS and a working knowledge and understanding of the costing framework
• Good understanding of grouping data based on either International Classification of Diseases (ICD -10 Codes) or OPCS Classification of Interventions and Procedures (OPCS Codes) using both Prescribed Specialised Services (PSS) Tools and Local Payment Grouper to produce the required Healthcare Resource Group (HRG Code).
• Strong SQL skills
• Excellent verbal and written communication skills.
• Ability to analyse and interpret data
• Good influencing skills
• Record of managing workload / projects and delivering to tight deadlines.
• Requires advanced keyboard skills.
• Ability to work independently
• Knowledge and understanding of the NHS financial environment, especially in relation to business productivity, efficiency and effectiveness of clinical practice and operational processes

Desirable

• Ability to make use of systems (SQL and Qlikview/sense) to prepare and present accurate, clear information and to identify what can be produced from other financial systems.
• Advanced analytical skills with the ability to solve complex financial problems.
• Advanced visualisation skills and use of enhanced presentation techniques

Personal Attributes

Essential

• Flexible

Experience

Essential

• Significant experience in a similar role within an NHS organisation or industry employer

Desirable

• Previous experience of PLICS and SLR systems management / roll out
• Experience in management, interrogation and analysis of complex healthcare data
• Experience of producing reports and presentations to senior audience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Dartford and Gravesham NHS Trust

Address

Darent Valley Hospital

Darenth Wood Rd

Dartford

DA2 8DA

Employer's website

https://www.dgt.nhs.uk/working-for-us (Opens in a new tab)