Colposcopy Administrator

Dartford and Gravesham NHS Trust

Information:

This job is now closed

Job summary

Two part-time posts available for 22.5 and 15 hours

Please specify in your personal statement your preferred hours.

The post holder will be assisting with the day to day administration duties in the Colposcopy Department such as processing the daily referrals, looking up results and communicating them to the patient, audio typing of clinic letters and answering the phone and dealing with patient queries.

To undertake all clerical and administrative duties within the colposcopy Department as directed by the colposcopy coordinator.

Main duties of the job

Responsible for handling general telephone enquiries and providing appropriate responses, referring on to other members of staff if necessary.

Track and update patient information on PAS and MASEY.

Responsible for maintaining the validity and accuracy of information, by ensuring all paper and electronic information is up to date and filed appropriately

Provide administrative support to the Colposcopy team as required, taking responsibility for issues as appropriate.

Manage emails as appropriate highlighting problems/issues as they occur.

Type up clinic letters and reports as required by the Colposcopy team ensuring they are distributed promptly.

To ensuring an adequate supply of all documentation, request forms and leaflets.

Check and process all new Colposcopy referrals

Liaise with the Colposcopy Consultants and Colposcopy Nurses to resolve queries.

Deal with patients in a courteous and professional manner, referring any needs you are unable to deal with to the Colposcopy Coordinator.

Providing non-clinical advice to patients when they phone up, and act as a central point of contact for the Colposcopy service.

Arrange, book, cancel and rearrange patient appointments as instructed.

Audio typing of clinic letters.

Assisting the CSPL with administration duties.

About us

We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.

If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.

Date posted

14 December 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,008 to £25,553 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

252-5907783

Job locations

Darent Valley Hospital

Darenth Wood Road

Dartford

DA2 8DA


Job description

Job responsibilities

Managerial responsibilities

Report any accidents / incidents of concern to the Colposcopy Coordinator and complete all documentation clearly and accurately

Demonstrate effective communication skills at all times showing compassion and confidentiality when dealing with sensitive information.

Demonstrate the ability to prioritise work and change from task to task appropriately.

Act as cover for other Administration staff during period of sickness, annual leave and other leave, providing secretarial and administrative support.

Provide support for the Colposcopy Coordinator.

Please see attached job description for more information.

Job description

Job responsibilities

Managerial responsibilities

Report any accidents / incidents of concern to the Colposcopy Coordinator and complete all documentation clearly and accurately

Demonstrate effective communication skills at all times showing compassion and confidentiality when dealing with sensitive information.

Demonstrate the ability to prioritise work and change from task to task appropriately.

Act as cover for other Administration staff during period of sickness, annual leave and other leave, providing secretarial and administrative support.

Provide support for the Colposcopy Coordinator.

Please see attached job description for more information.

Person Specification

Education and Training

Essential

  • NVQ Level 3, or equivalent experience
  • Good standard of general education including English and Maths

Desirable

  • RSA level 3 or similar typing/word processing attainment

Knowledge and Skills

Essential

  • Good verbal and written communication skills
  • Standard keyboard and typing skills
  • Knowledge and experience of typing letters.
  • Good basic standard of literacy and numeracy.
  • Proven communication skills using sensitivity and confidentiality
  • Able to prioritise workload/time manage
  • Good organisational skills
  • Able to work independently and as part of a team
  • Able to use initiative
  • Proficient in use of Microsoft office packages (Word, outlook etc)

Desirable

  • Knowledge of colposcopy guidelines and procedures

Experience

Essential

  • Previous experience within a comparable role
  • Previous experience of working within a customer focused environment

Desirable

  • Secretarial experience or training in NHS, hospital or GP surgery
  • Knowledge of PAS and other patient data systems

Personal Attributes

Essential

  • Calm under pressure
Person Specification

Education and Training

Essential

  • NVQ Level 3, or equivalent experience
  • Good standard of general education including English and Maths

Desirable

  • RSA level 3 or similar typing/word processing attainment

Knowledge and Skills

Essential

  • Good verbal and written communication skills
  • Standard keyboard and typing skills
  • Knowledge and experience of typing letters.
  • Good basic standard of literacy and numeracy.
  • Proven communication skills using sensitivity and confidentiality
  • Able to prioritise workload/time manage
  • Good organisational skills
  • Able to work independently and as part of a team
  • Able to use initiative
  • Proficient in use of Microsoft office packages (Word, outlook etc)

Desirable

  • Knowledge of colposcopy guidelines and procedures

Experience

Essential

  • Previous experience within a comparable role
  • Previous experience of working within a customer focused environment

Desirable

  • Secretarial experience or training in NHS, hospital or GP surgery
  • Knowledge of PAS and other patient data systems

Personal Attributes

Essential

  • Calm under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dartford and Gravesham NHS Trust

Address

Darent Valley Hospital

Darenth Wood Road

Dartford

DA2 8DA


Employer's website

https://www.dgt.nhs.uk/working-for-us (Opens in a new tab)


Employer details

Employer name

Dartford and Gravesham NHS Trust

Address

Darent Valley Hospital

Darenth Wood Road

Dartford

DA2 8DA


Employer's website

https://www.dgt.nhs.uk/working-for-us (Opens in a new tab)


For questions about the job, contact:

Colposcopy Coordinator

Heather Beasley

heatherbeasley@nhs.net

01322428447

Date posted

14 December 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,008 to £25,553 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

252-5907783

Job locations

Darent Valley Hospital

Darenth Wood Road

Dartford

DA2 8DA


Supporting documents

Privacy notice

Dartford and Gravesham NHS Trust's privacy notice (opens in a new tab)