Dartford and Gravesham NHS Trust

Ward Clerk - Planned Care

This job is now closed

Job summary

Are you motivated, enthusiastic and looking for a challenge?

Would you like the opportunity to join our friendly, supportive and dynamic team in our Department?

You would be working alongside clinical staff, ward clerks and receptionists to assist in the smooth running of the busy ward. You will also be expected to undertake other administrative duties such as registering patients, making appointments, booking transport, filing, retrieving medical notes and and answering calls both internally and externally.

We are looking for someone willing to be trained to a high standard, with excellent communication skills and ideally with customer care experience. You should have the ability to work independently and as part of the team, depending on the needs of the situation.

You should be able to work under pressure effectively as this is an extremely busy department and be able to deal with vulnerable and anxious clients.

You should have a good working knowledge of computers and be able to manage your own time and prioritise your workload.

The department can offer you support and on-going professional development.

Main duties of the job

To be responsible for meeting and greeting patients and relatives/carers in a professional manner, dealing with all enquiries as appropriate.

To be the named point of contact for administrative issues relating to the ward.

To manage the medical/nursing notes as per Dartford and Gravesham NHS policy

About us

We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.

If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.

Date posted

27 September 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£26,696 a year per annum inclusive of allowances

Contract

Permanent

Working pattern

Full-time

Reference number

252-5662091

Job locations

Queen Marys Hospital

Frognal Ave

Sidcup

DA14 6LT

Job description

Job responsibilities

Administrativeresponsibilities

To be responsible for handling general telephone enquiries and providing appropriate responses, referring on to other members of staff if necessary.

To track and update patient movement throughout the department.

To assist, where applicable, in ensuring all Trust targets are met.

To participate in the collection of FFT data for audit as required.

To provide administrative support to the Senior Sister as required, taking responsibility for issues as appropriate, e.g. the Help Desk re. maintenance and repairs. IT helpdesk for installation and maintenance issues, reporting printer faults to Brother etc.

To liaise with Site Team (Bed Bureau) and the Transport Department as necessary.

To liaise with external departments as required, arranging appointments for Outpatient and Inpatient testing.

Managerial responsibilities:

To deal with patients property, including valuables, in accordance with the Trusts policy.

To report any accidents/incidents to the nurse in charge and take appropriate action.

To facilitate the induction of new staff to the department providing instruction and guidance on the systems and processes within the department.

Please see attached job description

Job description

Job responsibilities

Administrativeresponsibilities

To be responsible for handling general telephone enquiries and providing appropriate responses, referring on to other members of staff if necessary.

To track and update patient movement throughout the department.

To assist, where applicable, in ensuring all Trust targets are met.

To participate in the collection of FFT data for audit as required.

To liaise with Site Team (Bed Bureau) and the Transport Department as necessary.

To liaise with external departments as required, arranging appointments for Outpatient and Inpatient testing.

Managerial responsibilities:

To deal with patients property, including valuables, in accordance with the Trusts policy.

To report any accidents/incidents to the nurse in charge and take appropriate action.

To facilitate the induction of new staff to the department providing instruction and guidance on the systems and processes within the department.

Please see attached job description

Person Specification

Education and Training

Essential

GCSE standard of general education
Willingness to undertake work-related training and development

Knowledge

Essential

Excellent standard of literacy and numeracy
Basic level of knowledge of computer packages
Excellent computer skills

Desirable

Previous experience in NHS computer packages

Experience

Essential

Keyboard skills
Basic medical terminology

Desirable

Previous work experience within the NHS

Skills

Essential

Ability to organise workload.
Ability to cope under pressure.
Good verbal and written communication skills.
Able to work alone and as part of a team

Person Specification

Education and Training

Essential

GCSE standard of general education
Willingness to undertake work-related training and development

Knowledge

Essential

Excellent standard of literacy and numeracy
Basic level of knowledge of computer packages
Excellent computer skills

Desirable

Previous experience in NHS computer packages

Experience

Essential

Keyboard skills
Basic medical terminology

Desirable

Previous work experience within the NHS

Skills

Essential

Ability to organise workload.
Ability to cope under pressure.
Good verbal and written communication skills.
Able to work alone and as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dartford and Gravesham NHS Trust

Address

Queen Marys Hospital

Frognal Ave

Sidcup

DA14 6LT

Employer's website

https://www.dgt.nhs.uk/working-for-us (Opens in a new tab)

Employer details

Employer name

Dartford and Gravesham NHS Trust

Address

Queen Marys Hospital

Frognal Ave

Sidcup

DA14 6LT

Employer's website

https://www.dgt.nhs.uk/working-for-us (Opens in a new tab)