Job summary
The Critical Care Systems team require a forward thinking dynamic person to work closely with nursing staff and Clinicians sometimes in a clinical environment. You will be providing on going, training, support and advice to staff with regards to the systems, auditing data on a daily basis and producing weekly/monthly reports and statistics for Clinicians, Senior Staff and outside organisations.
As Systems Administrator you will be responsible for the administration service at QMH for the clinical system, Theatreman, maintaining the system, training and support to end users.We are looking for someone who is a strong communicator, friendly and outgoing used to working as part of a team and initiative when working alone who has a sound knowledge of IT including Microsoft Office and advanced Excel Skills.
The candidate must be confident reliable and outgoing, used to dealing with people with strong personalities from different cultures and backgrounds.
For an informal discussion, or for further information, please contact Trish Bannister, General Manager on 0203 961 3057 (t.bannister@nhs.uk)
Main duties of the job
To assist in the responsibility for the management of the Theatre Administration System TheatreMan, Including the day to day running, support, training, security, data quality, auditing, data entry and provide information for reporting.
To be responsible for cover of the above mentioned systems in the absence of the Surgical Division Systems Manager.
The post holder will be expected to manage their own workload, taking advice from their Manager if required.
About us
We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.
If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.
Job description
Job responsibilities
Managerial responsibilities: to include level of responsibility for:
Support and agree IT system modifications in Theatres, Endoscopy, Theatre Scheduling for current and future modules. Discuss, agree and effect implementation with supplier, end users and Divisional System Manager.
Assist the Divisional Service Manager with the day to day running and enhancements for the Critical Care Directorate Systems.
To be responsible for cover of the Critical Care Directorate systems in the absence of the Activity Service Manager.
Liaise with the system supplier and system users to resolve application faults, providing support, advice and instruction on system use.
Liaise with the Trust IM&T Directorate to resolve network or hardware faults or problems.
Regularly verify the quality of system data ensuring all errors are amended promptly and accurately to ensure the integrity of the system.
Support the Activity Service Manager in the production of training material for existing and new staff on usage of the Critical Care Directorates computer systems.
Support and provide training programmes for the Critical Care Directorate systems.
Liaise with the Trust IM&T Department to ensure the production of complete and accurate information to support service management and planning functions.
Interpret clinical staff and Senior Managers requests and generate reports to assist them in their reporting requirements, specifying report formats and transferring data into Excel requiring advanced Excel knowledge and problem solving skills.
Ensure system security, arranging the creation and maintenance of users passwords and screen access.
Investigate and resolve incorrect use of the systems to prevent corruption of data.
Carry out general development, enhancements and upgrades, testing and validation of the Directorates systems, providing an effective service and advice to users.
Attend internal and external meetings and seminars relevant to the role to support on-going development of information within the directorate.
To be responsible for reporting details of patients cancelled on the day of surgery due to non-clinical reasons on a daily and weekly basis to the SITREPs collator and General Managers.
Maintain own professional development and attend relevant study sessions where required.
Please see attached job description for more information.
Job description
Job responsibilities
Managerial responsibilities: to include level of responsibility for:
Support and agree IT system modifications in Theatres, Endoscopy, Theatre Scheduling for current and future modules. Discuss, agree and effect implementation with supplier, end users and Divisional System Manager.
Assist the Divisional Service Manager with the day to day running and enhancements for the Critical Care Directorate Systems.
To be responsible for cover of the Critical Care Directorate systems in the absence of the Activity Service Manager.
Liaise with the system supplier and system users to resolve application faults, providing support, advice and instruction on system use.
Liaise with the Trust IM&T Directorate to resolve network or hardware faults or problems.
Regularly verify the quality of system data ensuring all errors are amended promptly and accurately to ensure the integrity of the system.
Support the Activity Service Manager in the production of training material for existing and new staff on usage of the Critical Care Directorates computer systems.
Support and provide training programmes for the Critical Care Directorate systems.
Liaise with the Trust IM&T Department to ensure the production of complete and accurate information to support service management and planning functions.
Interpret clinical staff and Senior Managers requests and generate reports to assist them in their reporting requirements, specifying report formats and transferring data into Excel requiring advanced Excel knowledge and problem solving skills.
Ensure system security, arranging the creation and maintenance of users passwords and screen access.
Investigate and resolve incorrect use of the systems to prevent corruption of data.
Carry out general development, enhancements and upgrades, testing and validation of the Directorates systems, providing an effective service and advice to users.
Attend internal and external meetings and seminars relevant to the role to support on-going development of information within the directorate.
To be responsible for reporting details of patients cancelled on the day of surgery due to non-clinical reasons on a daily and weekly basis to the SITREPs collator and General Managers.
Maintain own professional development and attend relevant study sessions where required.
Please see attached job description for more information.
Person Specification
Education and Training
Essential
- Educated to diploma level or NVQ level 4 or the equivalent experience in Information Technology
- Computer Literacy (e.g. ECDL, CLAIT level 1,2 or3)
- Substantial experience within an administrative role in the NHS
Desirable
- IT Training qualification or equivalent experience
Knowledge and Skills
Essential
- Excellent communication skills and ability to liaise with staff and public at all levels
- Excellent negotiation skills
- Excellent interpersonal skills with the ability to build rapport at all levels
- Ability to undertake a variety of complex audits in various areas across the Trust and outside audit organisations
- Proficient in excel and data analysis
- Excellent presentation skills
- Knowledge and practice of IT training methodologies
- Excellent keyboard skills
- Ability to prioritise, meet deadlines and work unsupervised
- Able to work in a clinical environment which is very busy and at times stressful
Desirable
- Knowledge of the Theatre Information System
- Knowledge of Crystal Reporting Database or equivalent
Experience
Essential
- Ideal candidates would have a minimum of 2/3 years' experience of using clinical IT system but candidates with less would be considered
- Ability to demonstrate initiative and proactive approach to complex problem solving, backed up by evidence from previous experience
- Experience of working as part of a busy team
- Experience in producing detailed training material for IT systems
- Experience of writing test scripts for IT systems
- Experience for training on a one to one basis and as part of a group sometimes in a working clinical environment
- High level of knowledge and competence in desktop applications including: Excel, Word, Access, PowerPoint applications
- Proficient in the use of Internet, Websites, Web browsers and Microsoft Outlook
Personal Attributes
Essential
- Ability to use skills of tact and diplomacy
- Ability to work as part of a team
- Adhere to Policies and procedures
- To adhere to the Trust's confidentiality policy
- Polite and pleasant manner
- Adaptable
- Enthusiastic
- Innovative
- Flexibility in approach to workload
- Trustworthy
- Ability to relate to people from different backgrounds
- Ability to maintain good relationships with both internal and external stakeholders
- Customer care skills
- Friendly, positive and professional manner
- Organised and assertive
- Flexible approach
Desirable
- May be required to attend meetings or events off-site and ability to drive and have access to car therefore necessary
Person Specification
Education and Training
Essential
- Educated to diploma level or NVQ level 4 or the equivalent experience in Information Technology
- Computer Literacy (e.g. ECDL, CLAIT level 1,2 or3)
- Substantial experience within an administrative role in the NHS
Desirable
- IT Training qualification or equivalent experience
Knowledge and Skills
Essential
- Excellent communication skills and ability to liaise with staff and public at all levels
- Excellent negotiation skills
- Excellent interpersonal skills with the ability to build rapport at all levels
- Ability to undertake a variety of complex audits in various areas across the Trust and outside audit organisations
- Proficient in excel and data analysis
- Excellent presentation skills
- Knowledge and practice of IT training methodologies
- Excellent keyboard skills
- Ability to prioritise, meet deadlines and work unsupervised
- Able to work in a clinical environment which is very busy and at times stressful
Desirable
- Knowledge of the Theatre Information System
- Knowledge of Crystal Reporting Database or equivalent
Experience
Essential
- Ideal candidates would have a minimum of 2/3 years' experience of using clinical IT system but candidates with less would be considered
- Ability to demonstrate initiative and proactive approach to complex problem solving, backed up by evidence from previous experience
- Experience of working as part of a busy team
- Experience in producing detailed training material for IT systems
- Experience of writing test scripts for IT systems
- Experience for training on a one to one basis and as part of a group sometimes in a working clinical environment
- High level of knowledge and competence in desktop applications including: Excel, Word, Access, PowerPoint applications
- Proficient in the use of Internet, Websites, Web browsers and Microsoft Outlook
Personal Attributes
Essential
- Ability to use skills of tact and diplomacy
- Ability to work as part of a team
- Adhere to Policies and procedures
- To adhere to the Trust's confidentiality policy
- Polite and pleasant manner
- Adaptable
- Enthusiastic
- Innovative
- Flexibility in approach to workload
- Trustworthy
- Ability to relate to people from different backgrounds
- Ability to maintain good relationships with both internal and external stakeholders
- Customer care skills
- Friendly, positive and professional manner
- Organised and assertive
- Flexible approach
Desirable
- May be required to attend meetings or events off-site and ability to drive and have access to car therefore necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
