Job summary
We have an exciting opportunity for a Service Manager to join our expanding Women's, Children's, Radiology and Outpatients Directorate.
This role will will work both operationally and strategically across the breadth of the WCRO Directorate.
This role is ideal for any candidate looking to broaden their NHS experience and work with a great team to support your development.
Main duties of the job
Responsible for ensuring all the clinical services are delivered safely and effectively meeting the agreed OP waiting times and18 weeks referral to treatment (RTT) guidance
Ensure all admin staff are trained and adhere to the highest standards to ensure patient and clinical details are accurately and comprehensively recorded, in a timely manner, on the appropriate system according to agreed standards to ensure records for RTT and patient tracker Lists (PTL's) are accurate and reliable
Responsible for managing the admin teams to include recruitment and retention, sickness management and performance management as and when required
To undertake improvement projects as and when required using the tools of Continuous Quality Improvement and project management
Responsible for working with the clinical teams to ensure all clinics and theatre scheduling is effectively co-ordinated for gynaecology services and all theatre lists scheduled are used efficiently
The post holder is responsible for ensuring that information requirements, data analysis and reports are interpreted and appropriate to the needs of the services to support good decision making and are presented to the services and the divisional management team
Please see JD for more details
About us
We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.
If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.
Job description
Job responsibilities
For a detailed description of the Job roles and responsibilities please see the attached job description.
Job description
Job responsibilities
For a detailed description of the Job roles and responsibilities please see the attached job description.
Person Specification
Education and Training
Essential
- Degree level or equivalent experience
- Certificate or diploma in management or equivalent experience
- Evidence of sustained and continued learning and development in admin/service administration
Desirable
- MSc in healthcare related subject
- Formal service improvement methodology training e.g. LEAN, Six Sigma.
- Formal project / change management qualification e.g. PRINCE2
Experience
Essential
- Experience within a healthcare setting related to service Team management and managing staff in a period of change/ transition
- Excellent interpersonal skills with experience of communicating widely in different formats to different stakeholders, staff and patients building relationships with stakeholders
- Experience in managing teams to ensure day to day operational management is efficient and effective as well as motivating teams
- Experience of service improvement and application of service improvement tools to advise and coach others
- Principles of project management with experience of contributing or managing projects ensuring effective time management and managing competing demands
- Experienced in using core IT skills and NHS systems experience
- Understanding relevant NHS polices, mandatory performance targets and plans relevant to service delivery including referral to treatment, cancer two week waits, diagnostic targets and patient tracker lists (PTL) and reporting against key performance indicators
- Experience of data analysis, report writing including analysis of activity and capacity
- Excellent presentation skills and the ability to make complex data accessible to a variety of Experience of working in a project management role within the NHS Operational experience of running a service Knowledge of current NHS policy changes, including the implications around clinical commissioning Knowledge of NHS IT systems Experience of designing evaluation measures/ metrics WCR Service manager July '22 13 audiences/ staff groups
- Able to work collaboratively with partner organisations
- Ability to manage conflict or contentious situations
- Ability to influence people to engage in change
- Understanding of Data Quality and the importance of ensuring accurate processes followed
- Adept at 'trouble shooting' and being solutions focussed
- Experience of managing risks and risk registers
Desirable
- Experience of working in a project management role within the NHS
- Operational experience of running a service
- Knowledge of current NHS policy changes, including the implications around clinical commissioning
- Knowledge of NHS IT systems
- Experience of designing evaluation measures/ metrics
Person Specification
Education and Training
Essential
- Degree level or equivalent experience
- Certificate or diploma in management or equivalent experience
- Evidence of sustained and continued learning and development in admin/service administration
Desirable
- MSc in healthcare related subject
- Formal service improvement methodology training e.g. LEAN, Six Sigma.
- Formal project / change management qualification e.g. PRINCE2
Experience
Essential
- Experience within a healthcare setting related to service Team management and managing staff in a period of change/ transition
- Excellent interpersonal skills with experience of communicating widely in different formats to different stakeholders, staff and patients building relationships with stakeholders
- Experience in managing teams to ensure day to day operational management is efficient and effective as well as motivating teams
- Experience of service improvement and application of service improvement tools to advise and coach others
- Principles of project management with experience of contributing or managing projects ensuring effective time management and managing competing demands
- Experienced in using core IT skills and NHS systems experience
- Understanding relevant NHS polices, mandatory performance targets and plans relevant to service delivery including referral to treatment, cancer two week waits, diagnostic targets and patient tracker lists (PTL) and reporting against key performance indicators
- Experience of data analysis, report writing including analysis of activity and capacity
- Excellent presentation skills and the ability to make complex data accessible to a variety of Experience of working in a project management role within the NHS Operational experience of running a service Knowledge of current NHS policy changes, including the implications around clinical commissioning Knowledge of NHS IT systems Experience of designing evaluation measures/ metrics WCR Service manager July '22 13 audiences/ staff groups
- Able to work collaboratively with partner organisations
- Ability to manage conflict or contentious situations
- Ability to influence people to engage in change
- Understanding of Data Quality and the importance of ensuring accurate processes followed
- Adept at 'trouble shooting' and being solutions focussed
- Experience of managing risks and risk registers
Desirable
- Experience of working in a project management role within the NHS
- Operational experience of running a service
- Knowledge of current NHS policy changes, including the implications around clinical commissioning
- Knowledge of NHS IT systems
- Experience of designing evaluation measures/ metrics
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
