Job summary
We have an exciting opportunity to join our friendly and supportive team in the Obstetrics and Gynaecology Department (Winchester) as a Patient Services Administrator.
You will need to be enthusiastic and well organised, contribute to the provision of an effective admin service and ensure the trust provides a positive experience and meets its contractual requirements.
Main duties of the job
This role is customer focused and will require a team player who is friendly and approachable and can contribute and support the busy admin department.
Including manning reception, answering enquiries processing referrals and appointments. Whilst confidently communicating at all levels and delivering completed tasks in a timely fashion.
About us
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Job description
Job responsibilities
For further information about this role please see the Job Description and Personal Specification document attached.
If you have any further queries, please do not hesitate to contact.
Job description
Job responsibilities
For further information about this role please see the Job Description and Personal Specification document attached.
If you have any further queries, please do not hesitate to contact.
Person Specification
Skills
Essential
- Effective verbal, written and inter-personal communication skills, with the ability to establish effective working relationship with internal and external customers
- Ability to prioritise workload to meet deadlines whilst maintaining accuracy and attention to detail
- Experience of handling difficult situations
- Computer and IT literate- Word Processing, Email/software - send/receive documents, use attachments. Ability to learn new hospital booking and other job-specific IT systems
Experience
Essential
- Experience of working within the medical, NHS or public sector
- Experience of working in a busy customer focussed environment
- Knowledge and experience of a wide range of administrative procedures and proven implementation capability
Desirable
- Experience of using hospital booking and other IT systems (e.g. Patient Centre, CSC Maternity, CRIS, Viewpoint, GROW, PBR, PHS, NHSb Portal (SPINE), C&B, Transport System, EPR and other IT systems)
Qualifications
Essential
- Good standard of general Education including English Language, maths of GCSE to grade C/ 4-9
- Customer service training or similar
Desirable
- Equivalent knowledge and skills gained through any combination of alternative study or employment experience
- ECDL, other information technology/word processing qualifications
Other Specific Requirements
Essential
- Ability to work on own initiative with guidance and input from managers, within standard operating systems
- Well presented with a positive attitude
- Ability to act diplomatically and with discretion, maintaining confidentiality at all times
Desirable
- Flexibility to work between Trust sites if required
Person Specification
Skills
Essential
- Effective verbal, written and inter-personal communication skills, with the ability to establish effective working relationship with internal and external customers
- Ability to prioritise workload to meet deadlines whilst maintaining accuracy and attention to detail
- Experience of handling difficult situations
- Computer and IT literate- Word Processing, Email/software - send/receive documents, use attachments. Ability to learn new hospital booking and other job-specific IT systems
Experience
Essential
- Experience of working within the medical, NHS or public sector
- Experience of working in a busy customer focussed environment
- Knowledge and experience of a wide range of administrative procedures and proven implementation capability
Desirable
- Experience of using hospital booking and other IT systems (e.g. Patient Centre, CSC Maternity, CRIS, Viewpoint, GROW, PBR, PHS, NHSb Portal (SPINE), C&B, Transport System, EPR and other IT systems)
Qualifications
Essential
- Good standard of general Education including English Language, maths of GCSE to grade C/ 4-9
- Customer service training or similar
Desirable
- Equivalent knowledge and skills gained through any combination of alternative study or employment experience
- ECDL, other information technology/word processing qualifications
Other Specific Requirements
Essential
- Ability to work on own initiative with guidance and input from managers, within standard operating systems
- Well presented with a positive attitude
- Ability to act diplomatically and with discretion, maintaining confidentiality at all times
Desirable
- Flexibility to work between Trust sites if required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
