Job summary
The SME will lead on Path IT projects to provide support to the team to ensure day-to-day operations of all IT Pathology systems. Ensuring that all system are managed to provide optimal support and function to the Trust.
The SME will play a pivotal role within the Pathology and IT teams to help deliver Path IT projects such as upgraded lab info system, upgraded lab test order system, upgrades to anticoag system and improving connectivity with systems in the community and across the pathology network.
Main duties of the job
Responsible for supporting the successful delivery of upgrades to existing systems and supporting the team on the day-to-day operation of IT Pathology systems, including software configuration, maintenance, testing, end-user support, training, data quality, information governance, security, business continuity, vendor management, and service-level monitoring. Act as a secondary line of support, providing guidance and advice to users and managing escalations. Develop and implement escalation processes, liaising with senior management, IT teams, and external suppliers to resolve technical issues. Manage routine and preventative maintenance, updates, bug fixes, and issue logs with vendors to ensure system functionality. Maintain proactive contact with vendor staff to address technical issues promptly. Support resolution of technical enquiries, ensuring problems are managed effectively and solutions communicated to improve user understanding. Provide IT support for systems and analyser interfaces to eliminate single points of failure within the team. Participate in the on-call rota to ensure 24/7 Pathology IT support cover.
About us
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Your Next Career Move Made Easier - Accommodation May Be Offered
We understand relocating can be a big step. Hampshire Hospitals may be able to provide accommodation options for successful candidates, depending on availability. If this something you would like to explore please contact Southern Housing on 02080 360017
Job description
Job responsibilities
The SME will provide support to the team for the day-to-day operations of all IT Pathology systems. Ensuring that all system are managed to provide optimal support and function to the Trust.
The SME will play a pivotal role within the Pathology and IT teams in delivering to deadlines the key pathology IT projects scheduled for 26/27, through building close working relationships, both internally and externally, with clinical staff, other application managers and support staff along with responsibility for ensuring optimal levels of support and account management from external suppliers.
Responsible for the day-to-day operation of IT Pathology systems, including software, configuration and maintenance, testing, end-user support, training, data quality and analysis, information governance, security, business continuity, vendor management, supporting contract negotiation/renewal and service-level monitoring.
Provide guidance and advice to end users, acting as a secondary line/escalation point of contact for all users of Pathology systems.
Responsible for developing, documenting, implementing and adhering to escalation processes to address the resolution of technical issues, liaising with senior management, IT teams, and the external third parties.
Responsible for managing routine and preventative maintenance, updates, bug fixes and managing issues logs with the vendor to ensure the correct functioning of the system.
- Responsible for setting up and maintaining regular contact with key vendor staff to ensure technical issues are being proactively managed.
Supporting the resolution of all technical issues and enquiries, ensuring problems are dealt with proactively and the cause and solution are communicated fully to close the loop and improve fundamental system understanding amongst the user-base on an on-going basis.
Job description
Job responsibilities
The SME will provide support to the team for the day-to-day operations of all IT Pathology systems. Ensuring that all system are managed to provide optimal support and function to the Trust.
The SME will play a pivotal role within the Pathology and IT teams in delivering to deadlines the key pathology IT projects scheduled for 26/27, through building close working relationships, both internally and externally, with clinical staff, other application managers and support staff along with responsibility for ensuring optimal levels of support and account management from external suppliers.
Responsible for the day-to-day operation of IT Pathology systems, including software, configuration and maintenance, testing, end-user support, training, data quality and analysis, information governance, security, business continuity, vendor management, supporting contract negotiation/renewal and service-level monitoring.
Provide guidance and advice to end users, acting as a secondary line/escalation point of contact for all users of Pathology systems.
Responsible for developing, documenting, implementing and adhering to escalation processes to address the resolution of technical issues, liaising with senior management, IT teams, and the external third parties.
Responsible for managing routine and preventative maintenance, updates, bug fixes and managing issues logs with the vendor to ensure the correct functioning of the system.
- Responsible for setting up and maintaining regular contact with key vendor staff to ensure technical issues are being proactively managed.
Supporting the resolution of all technical issues and enquiries, ensuring problems are dealt with proactively and the cause and solution are communicated fully to close the loop and improve fundamental system understanding amongst the user-base on an on-going basis.
Person Specification
Training & Qualification
Essential
- Degree or equivalent demonstrable experience
Desirable
Experience & Knowledge
Essential
- Experience of Pathology Lab setting
- Troubleshooting/identifying solutions
- Understanding system interactions
- Knowledge of IG/DP/Security
Desirable
- NHS experience
- Systems experience eg. Order Comms/ LiMS/CRIS
Skills
Essential
- Analytical / Report skills
Desirable
- Communication/presentation skills
Person Specification
Training & Qualification
Essential
- Degree or equivalent demonstrable experience
Desirable
Experience & Knowledge
Essential
- Experience of Pathology Lab setting
- Troubleshooting/identifying solutions
- Understanding system interactions
- Knowledge of IG/DP/Security
Desirable
- NHS experience
- Systems experience eg. Order Comms/ LiMS/CRIS
Skills
Essential
- Analytical / Report skills
Desirable
- Communication/presentation skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
