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Hampshire Hospitals NHS Foundation Trust

Deputy Clerical Lead / Senior Ward Clerk

The closing date is 16 February 2026

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Job summary

Deputy Clerical Lead and Senior Ward Clerk for Child Health Outpatients, Northbrook and Sophie's Place providing flexible, competent full administrative service to Consultants, Clinical Team and Specialist Nurses, ensuring a high standard of patient care is delivered in a professional, competent and timely manner.

Main duties of the job

Duties include outpatient waiting list management, booking and outcoming patient appointments,

involve E ERostering, monitoring sickness and annual leave, conduct staff appraisals, report monthly Netcall statistics and deputise for the Clerical Lead /Ward Managers Assistant at internal meetings.

About us

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Your Next Career Move Made Easier - Accommodation May Be Offered

We understand relocating can be a big step. Hampshire Hospitals may be able to provide accommodation options for successful candidates, depending on availability. If this something you would like to explore please contact Southern Housing on 02080 360017

Details

Date posted

05 February 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

251-FCSS7646-DCL

Job locations

Royal Hampshire County Hospital

Winchester

SO22 5DG


Job description

Job responsibilities

Maintaining good working relationship with colleagues

To liaise in person and via telephone with patients relatives, clinicians and medical secretaries in departments across the Trust as required ensuring that a high-quality service is provided to all users.

  • To interact with external organisations such as GP surgeries via telephone and e-mail as required providing and ascertaining pertinent information.

To plan, organise and manage own and others workload prioritising tasks appropriately for the service.

Review, and where appropriate, escalate and implement administrative processes to ensure compliance with all local and national targets.

Escalate to the line manager when appropriate

To undertake any other duties commensurate with grade and experience.

Job description

Job responsibilities

Maintaining good working relationship with colleagues

To liaise in person and via telephone with patients relatives, clinicians and medical secretaries in departments across the Trust as required ensuring that a high-quality service is provided to all users.

  • To interact with external organisations such as GP surgeries via telephone and e-mail as required providing and ascertaining pertinent information.

To plan, organise and manage own and others workload prioritising tasks appropriately for the service.

Review, and where appropriate, escalate and implement administrative processes to ensure compliance with all local and national targets.

Escalate to the line manager when appropriate

To undertake any other duties commensurate with grade and experience.

Person Specification

Training and Qulaifications

Essential

  • GCSE or Equivalent Grade C or above in English

Desirable

  • NVQ Level 3 or equivalent qualification within administration
  • ECDL or other equivalent IT qualification

Experience and Knowledge

Essential

  • Previous clinical experience including telephone skills
  • IT literate
  • Experience working in busy customer focused environment
  • Experience of dealing with a range of challenging situations

Desirable

  • Previous experience in NHS / Health Sector

Skills and Ability

Essential

  • Ability to learn new systems
  • Effective verbal, written and inter-personal communication skills
  • Excellent time management skills
  • Ability to prioritise workload
  • Flexible and able to keep calm under stress

Desirable

  • Experience using NHS IT systems
Person Specification

Training and Qulaifications

Essential

  • GCSE or Equivalent Grade C or above in English

Desirable

  • NVQ Level 3 or equivalent qualification within administration
  • ECDL or other equivalent IT qualification

Experience and Knowledge

Essential

  • Previous clinical experience including telephone skills
  • IT literate
  • Experience working in busy customer focused environment
  • Experience of dealing with a range of challenging situations

Desirable

  • Previous experience in NHS / Health Sector

Skills and Ability

Essential

  • Ability to learn new systems
  • Effective verbal, written and inter-personal communication skills
  • Excellent time management skills
  • Ability to prioritise workload
  • Flexible and able to keep calm under stress

Desirable

  • Experience using NHS IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire Hospitals NHS Foundation Trust

Address

Royal Hampshire County Hospital

Winchester

SO22 5DG


Employer's website

https://www.hampshirehospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire Hospitals NHS Foundation Trust

Address

Royal Hampshire County Hospital

Winchester

SO22 5DG


Employer's website

https://www.hampshirehospitals.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Ward Managers Assistant / Clerical Lead

Jackie Evans

Jacqueline.Evans@hhft.nhs.uk

01962824839

Details

Date posted

05 February 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

251-FCSS7646-DCL

Job locations

Royal Hampshire County Hospital

Winchester

SO22 5DG


Supporting documents

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