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Hampshire Hospitals NHS Foundation Trust

Patient Services Administrator (Gynaecology)

The closing date is 16 February 2026

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Job summary

We have an exciting opportunity to join our friendly and supportive team in Women's Health (Gynaecology) as the Patient Services Administrator in Basingstoke.

You will need to be enthusiastic and well organised, contribute to the provision of an effective admin booking service and ensure the trust provides a positive experience and meets its contractual requirements.

Main duties of the job

This role is customer focused and will require a team player who is friendly and approachable and can contribute and support the busy admin department.

The role includes answering enquiries from patients, processing referrals and appointments. Whilst confidently communicating at all levels and delivering completed tasks in a timely fashion.

About us

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Details

Date posted

05 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Per Annum Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

251-FCSS7049-PSA

Job locations

Basingstoke and North Hampshire Hospital

Aldermaston Road

Basingstoke

RG24 9NA


Job description

Job responsibilities

For further information about this role please see the Job Description and Personal Specification document attached.

If you have any further queries, please do not hesitate to contact.

Job description

Job responsibilities

For further information about this role please see the Job Description and Personal Specification document attached.

If you have any further queries, please do not hesitate to contact.

Person Specification

Qualifications

Essential

  • Good standard of general Education including English Language, maths of GCSE to grade C/ 4-9
  • Customer service training or similar

Desirable

  • Equivalent knowledge and skills gained through any combination of alternative study or employment experience

Experience & Knowledge

Essential

  • Experience of working within the medical, NHS or public sector
  • Experience of organising own work under pressure
  • Working knowledge of HHFT IT Systems e.g. Patient Centre/EPR/eRS/CRIS/Spine/Microsoft
  • Experience of adhering to targets, establishing efficient office systems adopting to follow new standard admin processes

Desirable

  • Knowledge of gynaecology medical terminology

Skills & Ability

Essential

  • Good verbal and written communication skills especially telephone manner
  • Ability to work to tight deadlines and stay calm under pressure
  • Well organised with ability to prioritise and be self motivated
  • Flexibility and able to adapt to changing situations

Desirable

  • Problem solving skills and using own initiative to implement changes (local and wider teams)
Person Specification

Qualifications

Essential

  • Good standard of general Education including English Language, maths of GCSE to grade C/ 4-9
  • Customer service training or similar

Desirable

  • Equivalent knowledge and skills gained through any combination of alternative study or employment experience

Experience & Knowledge

Essential

  • Experience of working within the medical, NHS or public sector
  • Experience of organising own work under pressure
  • Working knowledge of HHFT IT Systems e.g. Patient Centre/EPR/eRS/CRIS/Spine/Microsoft
  • Experience of adhering to targets, establishing efficient office systems adopting to follow new standard admin processes

Desirable

  • Knowledge of gynaecology medical terminology

Skills & Ability

Essential

  • Good verbal and written communication skills especially telephone manner
  • Ability to work to tight deadlines and stay calm under pressure
  • Well organised with ability to prioritise and be self motivated
  • Flexibility and able to adapt to changing situations

Desirable

  • Problem solving skills and using own initiative to implement changes (local and wider teams)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire Hospitals NHS Foundation Trust

Address

Basingstoke and North Hampshire Hospital

Aldermaston Road

Basingstoke

RG24 9NA


Employer's website

https://www.hampshirehospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire Hospitals NHS Foundation Trust

Address

Basingstoke and North Hampshire Hospital

Aldermaston Road

Basingstoke

RG24 9NA


Employer's website

https://www.hampshirehospitals.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Office Manager/Admin Team Lead

Juliet Alexander

juliet.alexander@hhft.nhs.uk

07584155384

Details

Date posted

05 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Per Annum Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

251-FCSS7049-PSA

Job locations

Basingstoke and North Hampshire Hospital

Aldermaston Road

Basingstoke

RG24 9NA


Supporting documents

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