Pre-Assessment Bookings Administrative Assistant

Job summary

The post holder will work as part of the pre-assessment administrative and bookings team to ensure the smooth running of the administrative workload and to ensure pre-assessment appointments are booked in a timely fashion.

The post holder will play a key role in supporting patients undergoing elective surgery and will support pre-assessment clinic utilisation by ensuring clinics are booked appropriately, that cancelled appointments are updated and rebooked accordingly.

The post holder will be the first point of contact for patients and to allay anxieties and fears through a polite, friendly and professional approach.

Main duties of the job

By joining our team you will contribute to the provision of an effective service, your main role being to provide comprehensive support to the pre-assessment and wider elective surgical teams.

To register patients' referrals on to the patient administration system, ensuring that a high level of accuracy is maintained and that all demographic

To cancel and rebook patients and clinics as required, with awareness of national requirements and breach dates/targets and clinic utilisation, escalating as appropriate.

To receive and answer telephone calls from patients, relatives, and others both internal and external to the Trust, and respond to emails from patients and other staff members complying with Information Governance guidelines.

To work in a sometimes-challenging environment involving patients who may be highly distressed.

To ensure that data protection, patient confidentiality and other applicable requirements are always adhered to.

To help the Nurses / Clinicians / other booking teams with any queries relating to the pre-assessment process.

To support the pre-assessment clinic utilisation by ensuring clinics are booked appropriately, that cancelled appointments are updated and rebooked accordingly.

To work with a professional approach at all times, upholding the Trust core values to patients and colleagues.

About us

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.