Hampshire Hospitals NHS Foundation Trust

Outpatient Reception and Front of House Supervisor

Information:

This job is now closed

Job summary

Primarily this role is to focus on our Outpatient Reception Basingstoke & Front of House service . Making sure there is adequate cover for our Front of house service for both Winchester and Basingstoke site.

Main duties of the job

The Outpatient Reception role, the role will require the management of booking appointments requested via E-Outcome, managing incomplete outcomes, and cashing up of clinics for the day, linking with other departments when queries arise and handling email enquiries/requests.

You will also be required to support in managing Bookwise the Outpatient room booking system and liaising with the Sister of outpatients to manage the requests.

As outpatient Supervisor based at Basingstoke and North Hampshire Hospital, the post holder will oversee the Daily running of our outpatient Reception service across both Basingstoke and Alton Site, Our Front of house services both sites (RHCH & BNH) and Volunteers for our Reception areas.

You will ensure that a consistently high-quality service is provided to our patients, Visitors, and clinical staff, in addition to working as part of the reception team when required.

About us

Hampshire Hospitals NHS Foundation Trust provides hospital services to a population of around 600,000 patients in Hampshire. These services are delivered across multiple locations including its own hospitals, Andover War Memorial Hospital, Basingstoke and North Hampshire Hospital and Royal Hampshire County Hospital, Winchester. Each hospital has its own Outpatient Department and, in addition, outpatient and assessment services are provided at Alton community hospital.

Details

Date posted

15 January 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

251-FCSS1362-ORFHS

Job locations

Basingstoke Hospital

Aldermaston Road

Basingstoke

RG24 9NA


Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Person Specification

Skills & Abilities

Essential

  • Able to Work well within a team and Own initiative
  • Strong IT skills on Excel/Microsoft Outlook & Word
  • Good Communication skills
  • Dealing with Conflict and distressing situations
  • Work to develop strong and productive working relationships

Other

Essential

  • Car Driver

Training & Qualifications

Essential

  • A level or Equivalent
  • Previous Line Management Experience

Desirable

  • Further Education
  • NHS Trust System knowledge

Experience & Knowledge

Essential

  • Good Interpersonal Skills
  • Able to multi task and prioritise
  • Management of service changes/process review

Desirable

  • Experience of working in an NHS Outpatient environment
Person Specification

Skills & Abilities

Essential

  • Able to Work well within a team and Own initiative
  • Strong IT skills on Excel/Microsoft Outlook & Word
  • Good Communication skills
  • Dealing with Conflict and distressing situations
  • Work to develop strong and productive working relationships

Other

Essential

  • Car Driver

Training & Qualifications

Essential

  • A level or Equivalent
  • Previous Line Management Experience

Desirable

  • Further Education
  • NHS Trust System knowledge

Experience & Knowledge

Essential

  • Good Interpersonal Skills
  • Able to multi task and prioritise
  • Management of service changes/process review

Desirable

  • Experience of working in an NHS Outpatient environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire Hospitals NHS Foundation Trust

Address

Basingstoke Hospital

Aldermaston Road

Basingstoke

RG24 9NA


Employer's website

https://www.hampshirehospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire Hospitals NHS Foundation Trust

Address

Basingstoke Hospital

Aldermaston Road

Basingstoke

RG24 9NA


Employer's website

https://www.hampshirehospitals.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operational Service Manager, Consulting Facilities

Jacqueline Leahy

Jacqueline.leahy@hhft.nhs.uk

01256319854

Details

Date posted

15 January 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

251-FCSS1362-ORFHS

Job locations

Basingstoke Hospital

Aldermaston Road

Basingstoke

RG24 9NA


Supporting documents

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