Specialty Administrator

Hampshire Hospitals NHS Foundation Trust

Information:

This job is now closed

Job summary

As the Specialty Administrator within the HHFT Pain Management Service, you will strive for excellence in supporting patients through their care pathway.The role will flex dependent on the needs of the service providing a balance of general administration, transcription, reception and other duties commensurate with the banding of the post in order that our patients have a high-quality patient pathway experience in line with NHS Constitutional StandardsYou will promote best practice, ensuring that administration is delivered to the standard the service expects, escalating issues and concerns as appropriate in a timely manner so as not to affect patient care.

Main duties of the job

Speciality Administrator - Pain Management Services

As the Specialty Administrator within the HHFT Pain Management Service, you will strive for excellence insupporting patients through their care pathway.The role will flex dependent on the needs of the service providing a balance of general administration,transcription, reception and other duties commensurate with the banding of the post in order that ourpatients have a high-quality patient pathway experience in line with NHS Constitutional StandardsYou will promote best practice, ensuring that administration is delivered to the standard the serviceexpects, escalating issues and concerns as appropriate in a timely matter so as not to affect patient care.You will primarily be based at Basingstoke and North Hampshire Hospital depending on the base location ofthe vacant role.

About us

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Date posted

18 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year PA Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

251-SURG3928-SAPM

Job locations

Basingstoke & North Hants. Hospital

Aldermaston Road

Basingstoke

RG24 9NA


Job description

Job responsibilities

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Job description

Job responsibilities

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Person Specification

Training & Qualifications

Essential

  • Good standard of basic education with GCSE English Language or comparable relevant work experience

Experience & Knowledge

Essential

  • Experience of working with IT systems e.g. Word/Excel/Access/ PowerPoint
  • Experience of being in a busy environment
  • Experience of adhering to targets
  • Experience of organising own work

Desirable

  • Experience of working in an NHS environment or public sector
  • Knowledge of Medical Terminology

Skills & Ability

Essential

  • Good verbal and written communication skills including excellent telephone manner
  • Problem solving skills and using own initiative
  • Experience of a variety of computer systems; including data entry, word processing, data analysis
  • Excellent Interpersonal skills allowing effective communication between all internal and external customers
  • Ability to work to tight deadlines and stay calm under pressure
  • Ability to analyse complex situations and make appropriate decisions

Desirable

  • Experience of using NHS IT systemsExperience of working within a health care system or general practice.

Essential

Essential

  • oIT literate: Experience of using Microsoft Office, including Outlook, Word, Excel, Internet Explorer and PowerPoint.

Other Specific Requirements

Essential

  • Reliable
  • Diplomatic and sensitive to others
  • Pro-active and resourceful
  • Flexible to meet the needs of the service.

Desirable

  • Occasional flexibility in working hours maybe required
Person Specification

Training & Qualifications

Essential

  • Good standard of basic education with GCSE English Language or comparable relevant work experience

Experience & Knowledge

Essential

  • Experience of working with IT systems e.g. Word/Excel/Access/ PowerPoint
  • Experience of being in a busy environment
  • Experience of adhering to targets
  • Experience of organising own work

Desirable

  • Experience of working in an NHS environment or public sector
  • Knowledge of Medical Terminology

Skills & Ability

Essential

  • Good verbal and written communication skills including excellent telephone manner
  • Problem solving skills and using own initiative
  • Experience of a variety of computer systems; including data entry, word processing, data analysis
  • Excellent Interpersonal skills allowing effective communication between all internal and external customers
  • Ability to work to tight deadlines and stay calm under pressure
  • Ability to analyse complex situations and make appropriate decisions

Desirable

  • Experience of using NHS IT systemsExperience of working within a health care system or general practice.

Essential

Essential

  • oIT literate: Experience of using Microsoft Office, including Outlook, Word, Excel, Internet Explorer and PowerPoint.

Other Specific Requirements

Essential

  • Reliable
  • Diplomatic and sensitive to others
  • Pro-active and resourceful
  • Flexible to meet the needs of the service.

Desirable

  • Occasional flexibility in working hours maybe required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire Hospitals NHS Foundation Trust

Address

Basingstoke & North Hants. Hospital

Aldermaston Road

Basingstoke

RG24 9NA


Employer's website

https://www.hampshirehospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire Hospitals NHS Foundation Trust

Address

Basingstoke & North Hants. Hospital

Aldermaston Road

Basingstoke

RG24 9NA


Employer's website

https://www.hampshirehospitals.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Office Manager - Pain Admin Team - BNHH & RHCH

Louise Froud

louise.froud@hhft.nhs.uk

01256314762

Date posted

18 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year PA Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

251-SURG3928-SAPM

Job locations

Basingstoke & North Hants. Hospital

Aldermaston Road

Basingstoke

RG24 9NA


Supporting documents

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