Job summary
The post holder will act as high intensity use lead working with people with high intensity use of healthcare. Through direct contact with the client group they will seek to create a connection and discover and address any underlying reasons (social or emotional) that may be contributing to elevated health care contacts. This will deliver measurable improved outcomes for the benefit of clients, staff, and the community.
The main focus includes unmet social needs that present as medical or mental health episodes to the Emergency Department. Other reasons why HIU individuals attend healthcare more than expected include, homelessness, individuals who self-harm, and medical, social presentations. These patients may not be accessing scheduled services and therefore rely heavily on unscheduled services. The ability to connect with others is pivotal to this role, actively listening and working together to underpin changes the client needs support with rather than resorting to punitive measures
Main duties of the job
- Leading the transformation of culture, behaviours and attitudes of high intensity use of health care and changing the behaviour and wellbeing of the HIU client group
- Forming robust network of community health, social care, mental health and police to manage clients, creating true integrated working..
- Act as a conduit to negotiate and de-escalate issues before a crisis occurs; a situation which has historically led to a destabilisation of their condition and resulting in a ED attendance / 999 call.
- Improving communication and partnership working between those involved in client care 24/7.
About us
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Job description
Job responsibilities
The post holder is responsible for creating an innovative way of supporting the reduction in high intensity use of the Emergency Department. They will facilitate discussions and
- advise colleagues as to how best practice might be adopted for future development of the service and oversee their delivery.
- Lead in removing potential barriers and stigma associated with HIU to promote equality, diversity and safeguarding service wide.
- The HIU lead will act as an advocate for the client, guiding them through the complex journey and multi-faceted approach to encourage appropriate use of scheduled and unscheduled care services.
- Commit to working and engaging constructively with internal and external stakeholders on a range of highly sensitive issues.
- Nurture key relationships and maintain networks internally and externally, including national networks. This includes building relationships with wide range of supporting organisations, third sector groups that may provide services of benefit to the HIU cohort.
Job description
Job responsibilities
The post holder is responsible for creating an innovative way of supporting the reduction in high intensity use of the Emergency Department. They will facilitate discussions and
- advise colleagues as to how best practice might be adopted for future development of the service and oversee their delivery.
- Lead in removing potential barriers and stigma associated with HIU to promote equality, diversity and safeguarding service wide.
- The HIU lead will act as an advocate for the client, guiding them through the complex journey and multi-faceted approach to encourage appropriate use of scheduled and unscheduled care services.
- Commit to working and engaging constructively with internal and external stakeholders on a range of highly sensitive issues.
- Nurture key relationships and maintain networks internally and externally, including national networks. This includes building relationships with wide range of supporting organisations, third sector groups that may provide services of benefit to the HIU cohort.
Person Specification
Clinical
Essential
- RN/ RMN
- Experience of working with vulnerable patients in the unplanned care environment
Desirable
- Experience of working with other health and social care providers
- Project management/ leadership experience
IT
Essential
- Experience using all components of Microsoft office
Leadership
Essential
- Able to work with partner agencies
Desirable
- Self-starter with ability to work without supervision and under own motivation, providing specialist advice to the organisation, working to tight and often changing timescales.
- Evidence of resilient leadership
Person Specification
Clinical
Essential
- RN/ RMN
- Experience of working with vulnerable patients in the unplanned care environment
Desirable
- Experience of working with other health and social care providers
- Project management/ leadership experience
IT
Essential
- Experience using all components of Microsoft office
Leadership
Essential
- Able to work with partner agencies
Desirable
- Self-starter with ability to work without supervision and under own motivation, providing specialist advice to the organisation, working to tight and often changing timescales.
- Evidence of resilient leadership
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
