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Hampshire Hospitals NHS Foundation Trust

Receptionist/Ward Clerk

Information:

This job is now closed

Job summary

To provide flexible, comprehensive, responsive and accurate administrative, clerical and general secretarial services to one or more than one of the Trust's Child Health Service's inpatient wards or day/out-patient units

Main duties of the job

Working closely with nursing, medical, other staff and outside agencies, to contribute to the maintenance and on-going development of an effective and efficient administrative, clerical and secretarial service for users of the one or more inpatient wards and/or day and out-patient units, their relatives and visitors through the performing of key administrative, clerical and secretarial tasks.

Update admission trolley on a daily basis

To input information into the IT systems used within the Child Health Service, including systems used for admission/ transfer/ discharge and coding, ensuring that information is correct and up-to-date.

Register patients and add encounter/episode and /or outcome on the Trust's patient administration system.

To be responsible for the maintenance of the wards administrative processes and systems contributing to their on-going development and improvement.

To provide a front line information service, offering non-clinical information, advice and guidance to members of the public, colleagues from external agencies (e.g.. general practitioners, health visitors and Social Services), nursing staff and colleagues from other departments in the Trust.

About us

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Details

Date posted

22 November 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

251-FCSS2645-A

Job locations

North Hampshire Hospital Basingstoke

Aldermaston Road

Basingstoke

RG24 9NA


Job description

Job responsibilities

Locate and track notes to the relevant department in a timely manner

Ensure patients information is filed appropriately following each episode, ensuring follow up appointments are booked as requested.

Raise maintenance requisitions via the Trust on-line system

Monitor ward access for patients and staff to ensure security is maintained at all times.

Responsible for receiving patient queries, written or verbal. Responding and resolving such queries,

To receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes and necessary paperwork is collated and in order; ensuring identity bracelets are available for nursing staff; compiling sets of required blank documentation for emergency patients; informing the nurse in charge or deputy of any query new patients may have, and ensuring the safety of the children and young people by ensuring the security of the unit doors at all times

Job description

Job responsibilities

Locate and track notes to the relevant department in a timely manner

Ensure patients information is filed appropriately following each episode, ensuring follow up appointments are booked as requested.

Raise maintenance requisitions via the Trust on-line system

Monitor ward access for patients and staff to ensure security is maintained at all times.

Responsible for receiving patient queries, written or verbal. Responding and resolving such queries,

To receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes and necessary paperwork is collated and in order; ensuring identity bracelets are available for nursing staff; compiling sets of required blank documentation for emergency patients; informing the nurse in charge or deputy of any query new patients may have, and ensuring the safety of the children and young people by ensuring the security of the unit doors at all times

Person Specification

Qualifications

Essential

  • oA good standard of secondary education with GCSE English language or comparable relevant work experience.

Desirable

  • ECDL, NVQ Level 3 within Administration or other information technology qualification

Experience

Essential

  • oPrevious clerical, administrative, secretarial experience, including typing and telephone skills. oIT Literate oExperience of working in a busy customer-focused environment

Desirable

  • oPrevious experience of working in the NHS or other Health Sector

Skills

Essential

  • oExcellent verbal, written and inter-personal communication skills, with the ability to establish effective working relationship with internal and external customers. Ability to prioritise workload to meet deadlines whilst maintaining accuracy and attention to detail. Excellent time management skills

Desirable

  • Experience of using NHS IT systems
Person Specification

Qualifications

Essential

  • oA good standard of secondary education with GCSE English language or comparable relevant work experience.

Desirable

  • ECDL, NVQ Level 3 within Administration or other information technology qualification

Experience

Essential

  • oPrevious clerical, administrative, secretarial experience, including typing and telephone skills. oIT Literate oExperience of working in a busy customer-focused environment

Desirable

  • oPrevious experience of working in the NHS or other Health Sector

Skills

Essential

  • oExcellent verbal, written and inter-personal communication skills, with the ability to establish effective working relationship with internal and external customers. Ability to prioritise workload to meet deadlines whilst maintaining accuracy and attention to detail. Excellent time management skills

Desirable

  • Experience of using NHS IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire Hospitals NHS Foundation Trust

Address

North Hampshire Hospital Basingstoke

Aldermaston Road

Basingstoke

RG24 9NA


Employer's website

https://www.hampshirehospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire Hospitals NHS Foundation Trust

Address

North Hampshire Hospital Basingstoke

Aldermaston Road

Basingstoke

RG24 9NA


Employer's website

https://www.hampshirehospitals.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Acute & Ambulatory Care Clerical Team Leader

Linda McLeod

linda.mcleod@hhft.nhs.uk

01256314795

Details

Date posted

22 November 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

251-FCSS2645-A

Job locations

North Hampshire Hospital Basingstoke

Aldermaston Road

Basingstoke

RG24 9NA


Supporting documents

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