Job summary
The Network and Telecoms Engineer role is to provide reliable and efficient maintenance and development of the Trust's network and telecoms infrastructure across all Trust sites, maintaining all operational activities of the technical environment and the operational services it provides to its customers.
Main duties of the job
To provide technical expertise within the Network and Telecoms field: identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the trust and its customers.
Work closely with other members within the team and department, troubleshooting issues and working on complex projects.
This is a customer facing role, by telephone, email, and face-to-face. You will also need to liaise with internal departments and external companies always providing a high-quality customer & professional service.
Network and Telecoms Engineers will be expected to participate in the Network & Telecoms 24/7 on-call rota and planned maintenance activities outside of core office hours as required by the business.
About us
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Job description
Job responsibilities
- Responsible for implementing and maintaining network and telecoms infrastructure and systems to ensure the IT operational services are available to the Trusts users, including:
- Networks (Wired and Wireless)
- External Connectivity (WANs, etc)
- Firewalls
- All network and telecoms systems/equipment hosted on and off premise
- Telecoms including Mitel IP telephony
- Responsible for completing all assigned tickets within the Service Desk system (diagnosing and resolving faults) in line with service level agreements and escalating any likely breaches.
- Responsible for completing all assigned project tasks within agreed timeframes and escalating any likely breaches.
- Responsible for attending all Trust sites as required and work on site to provide BAU support cover or complete assigned tickets and project tasks.
- Managing system updates and upgrades with minimal impact on the production environment.
- Responsible for documenting systems.
Job description
Job responsibilities
- Responsible for implementing and maintaining network and telecoms infrastructure and systems to ensure the IT operational services are available to the Trusts users, including:
- Networks (Wired and Wireless)
- External Connectivity (WANs, etc)
- Firewalls
- All network and telecoms systems/equipment hosted on and off premise
- Telecoms including Mitel IP telephony
- Responsible for completing all assigned tickets within the Service Desk system (diagnosing and resolving faults) in line with service level agreements and escalating any likely breaches.
- Responsible for completing all assigned project tasks within agreed timeframes and escalating any likely breaches.
- Responsible for attending all Trust sites as required and work on site to provide BAU support cover or complete assigned tickets and project tasks.
- Managing system updates and upgrades with minimal impact on the production environment.
- Responsible for documenting systems.
Person Specification
Training & Qualifications
Essential
- Educated to degree level or equivalent knowledge and skills gained through any combination of alternative study or employment.
- Evidence of continuing professional development pertaining to the post.
Desirable
- Vendor certification relating to network and/or telecoms.
- ITIL Practitioner Qualification
- PRINCE2 Certification
Experience & Knowledge
Essential
- Extensive IT experience focussing on IT infrastructure gained within an enterprise environment.
- Evidence of delivering IT solutions across multiple disciplines.
- Knowledge of IT "best practice" standards, procedures, policies, and protocols.
- Detailed specialist knowledge and expertise of at least one of the key areas: LAN, Wireless, Firewalls, Telephony.
Desirable
- Knowledge and experience of working in healthcare environment.
- Thorough understanding of IT Security.
- Knowledge of the following: Check Point firewalls, Extreme switches and wireless, Network Access Control, Mitel IP Telephony.
Skills & Ability
Essential
- Ability to understand, interpret and communicate highly complex IT Functionality issues, whilst working under extreme pressure.
- Able to plan and prioritise work.
- Analyse, investigate and resolve complex IT issues/problems.
- Able to communicate effectively with all levels of staff both within and external to the organisation.
- Able to fit and rack network equipment.
Desirable
- Able to demonstrate Project Management experience.
- Able to demonstrate Change Management experience.
Other Specific Requirements
Essential
- Driver with Full licence to enable working between sites.
- Will be required to participate in On Call rota, providing 24/7 support.
- Flexible approach to working hours.
Person Specification
Training & Qualifications
Essential
- Educated to degree level or equivalent knowledge and skills gained through any combination of alternative study or employment.
- Evidence of continuing professional development pertaining to the post.
Desirable
- Vendor certification relating to network and/or telecoms.
- ITIL Practitioner Qualification
- PRINCE2 Certification
Experience & Knowledge
Essential
- Extensive IT experience focussing on IT infrastructure gained within an enterprise environment.
- Evidence of delivering IT solutions across multiple disciplines.
- Knowledge of IT "best practice" standards, procedures, policies, and protocols.
- Detailed specialist knowledge and expertise of at least one of the key areas: LAN, Wireless, Firewalls, Telephony.
Desirable
- Knowledge and experience of working in healthcare environment.
- Thorough understanding of IT Security.
- Knowledge of the following: Check Point firewalls, Extreme switches and wireless, Network Access Control, Mitel IP Telephony.
Skills & Ability
Essential
- Ability to understand, interpret and communicate highly complex IT Functionality issues, whilst working under extreme pressure.
- Able to plan and prioritise work.
- Analyse, investigate and resolve complex IT issues/problems.
- Able to communicate effectively with all levels of staff both within and external to the organisation.
- Able to fit and rack network equipment.
Desirable
- Able to demonstrate Project Management experience.
- Able to demonstrate Change Management experience.
Other Specific Requirements
Essential
- Driver with Full licence to enable working between sites.
- Will be required to participate in On Call rota, providing 24/7 support.
- Flexible approach to working hours.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
