Job summary
This is an exciting opportunity to work within a dedicated, specialist team, caring for people diagnosed with Crohn's disease and ulcerative colitis, the two main types of Inflammatory Bowel Disease (IBD).
Working as a member of Inflammatory Bowel Disease (IBD) Team you will provide support and administrative duties in the delivery of services for patients with Inflammatory Bowel Disease making a direct and positive contribution to the work of the IBD team. As a pivotal member of the IBD service you will act as an initial contact for primary and secondary care to the IBD service via telephone and email.
A key part of the role will be collating data and maintaining databases including those with a new diagnosis and patients starting new treatments, helping to ensure a smooth and efficient pathway for patients.
You will also manage the co-ordination and organisation of the IBD Multi-Disciplinary Team meetings (MDT) supported by the lead IBD CNS and IBD clinical lead. Recording the clinical outcomes on the patient records and the follow up of decisions taken.
Having the ability to exercise initiative and judgement when dealing with patient enquires, requests, referrals and results, is an important part of the role along with prioritising the importance accordingly.
Main duties of the job
The IBD coordinator is a vital role within the IBD team. You will organise patient care, coordinate the multidisciplinary team (MDT) meetings, manage patient queries, and ensure smooth patient pathways for those with Crohn's disease or ulcerative colitis, bridging gaps between patients, clinicians and data systems.
About us
Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.
Job description
Job responsibilities
- Provide a point of contact for both internal and external staff to ensure effective communication is maintained.
- Provide a point of contact for patients and carers, triaging the advice line calls and emails and deal with non-clinical queries. Liaising with clinicians and other staff as required. Use your initiative to prioritise care, depending on clinical need.
- Ensure the patient journey runs smoothly, by coordinating appointments and liaising with other departments.
- Coordinating the IBD MDT meetings and to ensure that the outcome is completed and appropriate follow-up is arranged.
Please see the attached job description for full information
Job description
Job responsibilities
- Provide a point of contact for both internal and external staff to ensure effective communication is maintained.
- Provide a point of contact for patients and carers, triaging the advice line calls and emails and deal with non-clinical queries. Liaising with clinicians and other staff as required. Use your initiative to prioritise care, depending on clinical need.
- Ensure the patient journey runs smoothly, by coordinating appointments and liaising with other departments.
- Coordinating the IBD MDT meetings and to ensure that the outcome is completed and appropriate follow-up is arranged.
Please see the attached job description for full information
Person Specification
Education
Essential
- Educated to NVQ level 4 or equivalent
- Competent in use of IT systems e.g. Word, Excel
Desirable
- Competent in the use of databases and confident in data collection
Experience
Essential
- Administrative experience within the NHS
- Experience of data collection
- Managing own workload
Desirable
- Prior involvement or participation in MDT meetings
- Knowledge of using trust information systems
- Knowledge of Medical/Gastroenterology terminology
Person Specification
Education
Essential
- Educated to NVQ level 4 or equivalent
- Competent in use of IT systems e.g. Word, Excel
Desirable
- Competent in the use of databases and confident in data collection
Experience
Essential
- Administrative experience within the NHS
- Experience of data collection
- Managing own workload
Desirable
- Prior involvement or participation in MDT meetings
- Knowledge of using trust information systems
- Knowledge of Medical/Gastroenterology terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
