Great Western Hospitals NHS Foundation Trust

Clerical Administration Support

The closing date is 29 January 2026

Job summary

To provide high-quality administrative and operational support to the Community Midwifery Team, ensuring the smooth running of services and timely support to both staff and patients. The role involves managing patient enquiries, coordinating appointments, maintaining equipment and stock, and supporting midwives and maternity support workers to deliver safe, efficient, and patient-centred care.

Main duties of the job

Patient Administration:
- Respond promptly and professionally to patient queries via phone, email, or in person.
- Grant and manage patient access to the Maternity Badger Net portal.
- Arrange and reschedule ante-natal and post-natal appointments, including clinics and individual consultations.
- Coordinate appointments for specialist tests, including Glucose Tolerance Tests.
Team Support and Coordination:
- Provide day-to-day administrative support to midwives and maternity support workers within the community.
- Maintain accurate patient records and ensure data is up-to-date in relevant systems.
- Assist in the preparation of documentation and reports as required.
Equipment and Stock Management:
- Maintain and monitor all clinical and office stock levels.
- Arrange calibration, servicing, and maintenance of equipment in line with Trust policies.
- Process stock orders and ensure timely delivery to the team

About us

Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.

Based in the community setting with occasional travel to other sites as required.
Flexible approach to workload to meet the demands of the service.

Date posted

22 January 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

249-7577751

Job locations

The Great Western Hospital

Marlborough Road

Swindon

SN3 6BB

Job description

Job responsibilities

Skills and Competencies:

Strong organisational and time management skills.
Strong communication and interpersonal skills.
Ability to manage multiple priorities and work independently.
Proficiency in IT systems, or willingness to learn Microsoft Office , excel and healthcare software (e.g., Badger Net).
experience within a busy NHS health care environment

Job description

Job responsibilities

Skills and Competencies:

Strong organisational and time management skills.
Strong communication and interpersonal skills.
Ability to manage multiple priorities and work independently.
Proficiency in IT systems, or willingness to learn Microsoft Office , excel and healthcare software (e.g., Badger Net).
experience within a busy NHS health care environment

Person Specification

Qualifications

Essential

NVQ level 3 in Customer Services / Business Administration / Team Leading ECDL or equivalent training and experience
Knowledge of Great Western IT systems including Medway and Medway Maternity

Desirable

ECDL
Touch typing
Database management

Experience

Essential

Recent experience in a customer focussed environment
In-depth administration
Working knowledge of data protection and confidentiality
Working to tight and conflicting deadlines

Desirable

Experience within a Maternity Health Care environment.

Person Specification

Qualifications

Essential

NVQ level 3 in Customer Services / Business Administration / Team Leading ECDL or equivalent training and experience
Knowledge of Great Western IT systems including Medway and Medway Maternity

Desirable

ECDL
Touch typing
Database management

Experience

Essential

Recent experience in a customer focussed environment
In-depth administration
Working knowledge of data protection and confidentiality
Working to tight and conflicting deadlines

Desirable

Experience within a Maternity Health Care environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Great Western Hospitals NHS Foundation Trust

Address

The Great Western Hospital

Marlborough Road

Swindon

SN3 6BB

Employer's website

https://www.gwh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Great Western Hospitals NHS Foundation Trust

Address

The Great Western Hospital

Marlborough Road

Swindon

SN3 6BB

Employer's website

https://www.gwh.nhs.uk/ (Opens in a new tab)