Senior Healthcare Support Worker

Job description

Job responsibilities

Patient Client Care

Only once the Care Certificate has been achieved and all of the essential requirements in the training and education section of the person specification have all been met to the required standard a band 3 can advance to: -

Individuals in a band 3 will agree with their manager to undertake additional skills / tasks relevant to their area of work and in addition to those roles encompassed in the Band 2 job description. The individual band 3 must attend all relevant training and have a completed Trust competency before practising unsupervised. Once assessed competent the individual band 3 must not perform a skill / task unless it has been delegated to them by a registered practitioner and consent gained from the patient on each occasion, these may include.

Vital observations

Recognising a deteriorating patient

These will form part of a Band 3 Skills Matrix.

have the knowledge and skills to provide the fundamental care needs for individual patients under the direction and supervision of the registered practitioner, the following can be undertaken in the band 3 training period, following the GWH Care Certificate Standards of Care.

Work with others towards achieving shared goals, learning from mistakes and being open to the opinions of others including patients, receiving and giving constructive feedback.

Be open and respond constructively to change, coping with uncertainty and taking the lead in supporting others in the team as appropriate.

Make best use of resources including time, to achieve agreed goals for service delivery, taking responsibility for own actions and self-development

work to provide patient care and treatment that is patient centred, coordinated and within the limits of the national minimum standards and support worker code of conduct.

encourage active patient participation working with patients, relatives and colleagues to meet patient goals and promote independence

Be able to provide care reflective of stage of treatment including end of life care

Be able to work alone and undertake listed delegated familiar tasks with minimal supervision

Know what is expected in an emergency and be able to instigate emergency procedures

ensure that the work environment is clean and in accordance with infection and prevention controls

Keeps documentation up to date and always maintains confidentiality

Know what is expected within their job role and does not exceed any set boundaries in the delivery of care and exchange of information

Has awareness and understanding of what is normal for each individual patients wellbeing and immediately reports and concerns or changes which is outside of the normal limits to the registered practitioner

be able to respond constructively to queries and complaints, taking part in formal and informal discussions, ensuring contributions meets the needs of patients and act regarding individual patient care in line with policy and legislation whilst reporting back to the registered practitioner

Proactively raise concerns about the provision of services to patients and managers

Plan for and work towards the achievement of your learning goals

understand and be able to carry out reflective practice

maintain competencies and training as required in accordance with trust guidelines

Deal with a range of problems and people with honesty and integrity, showing interest in your work and seeking and valuing the contributions of others

Suggest alternative ways to get the job done without compromising compassionate care for patients

communicate both routine and complex / sensitive information with patients, relatives and colleagues in an inclusive way, ensuring they listen, understand and handle information sensitively

recognise risk in relation to care provision. Can interpret risk assessments and provide care in line with care plan

support and act as a role model to department / team assistants.

show awareness of patient advocacy and an awareness of wider patient issues

Competent in completing incident forms and reporting and accidents / incidents / near misses to the registered practitioner

Person Specification

Education, Qualifications and Training

Essential

• Care certificate (with evidence of completion)
• QCF or NVQ Level 2 in a health-related subject
• Educated to NVQ Level 3 or equivalent experience

Experience

Essential

• Significant experience in healthcare including outpatient departments

Desirable

• Experience in Gynaecology outpatients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Great Western Hospitals NHS Foundation Trust

Address

Great Western Hospital

Marlborough Road

Swindon

SN3 6BB

Employer's website

https://www.gwh.nhs.uk/ (Opens in a new tab)